UDPOWERReviews of udpwr.com

Response from UDPOWER· Sep 2, 2026

We’re very sorry to hear that the connection cords were missing from your package. Please contact our support team at [email protected] with your order number and a brief description of the missing accessories. Our team will check your order and help resolve the issue as soon as possible. Thank you for bringing this to our attention, and we apologize for the inconvenience. — UDPOWER Support Team

Response from UDPOWER· Aug 10, 2026

Hi Troy, We’re very sorry to hear about the issue with your AS2400, especially since it has been used as backup power for your wife’s oxygen concentrator. For the fastest assistance, please contact our support team directly at [email protected]. Our support team typically responds within 24 hours, although replies may take a little longer during weekends or holidays. Please include your order number and a brief description of the “system communications failure” so the team can assist you as quickly as possible. Because this involves essential medical equipment, please do not rely on the AS2400 until the issue has been resolved, and make sure you have another reliable backup power source available. Also, for your privacy and security, please do not include your home address, phone number, or other personal information in public reviews or comments. We recommend editing this review to remove those details. Thank you for bringing this to our attention, and we hope to get this resolved for you as quickly as possible. — UDPOWER Support Team