Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About UDPOWER
At UDPOWER, we believe reliable energy should never be out of reach. Our portable power stations and solar solutions are built with advanced LiFePO₄ battery technology, delivering 4,000+ life cycles, industry-leading safety, and eco-friendly performance. Whether you’re preparing for emergencies, powering your RV adventures, camping off-grid, or simply keeping your home connected, UDPOWER gives you power without limits.
UDPOWER (udpwr.com) has 53 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
I need to return an unopened power supply and your email keeps bouncing back. I need to know how to do this ASAP I tried calling the number I was given by you and it too won't answer Just said leave a message. I am starting to think about a fraud claim.
By Lane N.
Response from UDPOWER· Oct 3, 2026
Hi,
We’re very sorry for the difficulty you’ve had reaching us. We understand how frustrating it is when you’re trying to arrange a return and your emails are bouncing back or you’re unable to reach someone by phone.
We can help you with the return of your unopened power supply. UDPOWER offers returns within 30 days, subject to our return policy.
Please reply with your order number and the email address used to place the order. Once we verify the order, we’ll provide the appropriate return instructions and, if applicable, a return shipping label.
You can also contact us directly at [email protected]. If a previous email address was bouncing back, please use this address instead.
We apologize again for the communication issues and appreciate the opportunity to get this resolved for you.
Best regards,
UDPOWER Customer Support
My UD Power S1200 battery bank still…
My UD Power S1200 battery bank still works like a champ. I keep it in the trunk of my car to power a portable cooler in the car. I have a panel that i keep in the back seat to help keep it charged.
By customer
worst customer service. DO NOT Recommend!
Anyone saying anything other than 1 star has not had to deal with customer service. I was under the 30day return policy and the unit FAILED.
I work remote and was living on the road and thought it would be amazing to camp and work in a nice calm environment. The power generator-batter unit was a complete flop and NO ONE WOULD RETURN AN EMAIL OR CALL BACK. ABSOLUTE SCAM ARTISTS. HOW A COMPANY LIKE THIS CAN EXIST IN THE USA IS MIND BLOWING.
IF THEY ARE REALLY SELLING AS MUCH AS THEY CLAIM THEY SHOULD HAVE AT LEAST REPLACED THE EQUIPMENT.
i lost 3 days of work and have let everyone on my 80k subscribed twitter base know they are frauds. I will be sending out reminders once a month automatically as negative publicity for my tenure on social media. This isn't about money at this point this is about the disgusting policy they run.
Lots of other companies will honor their' policies EXCEPT THIS COMPANY. DO NOT SPEND A DIme WITH THEM.
YOU ARE TRASSSHHH UDPWR. I do reviews for consumer goods and lots of people follow me. Good luck being garbage.
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For anyone reading this. UDPWR after I wrote the initial review, they instantly asked for my information, my order number and me to follow up, and so EVERYONE KNOWS, I SENT THEM THE INFO AND GUESS WHAT FOLKS? NOOOO RESPONSE..AS WE SAY IN THE ELECTRICAL GAME. - Shocking!!! I said it before and I'll say it again SCAM BS Company!!! They don't want to admit anything. Scam Scam Scammers... Liars, scammers, do not buy from these people. They didn't even have to respond... Lol they just want to look like they are helping. Smells like far left wackos running their company
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In response to UDPower recent reply. If you had actual people reading this and not ai, you could email me for my correct email address and order number. You guys are retarded straight up. Your system screwed me is what it did and your simply writing it off. I have a receipt. I have phone logs showing multiple calls. I moved to Asia because the US is crap now. If you read any of my msgs and didn't use ai to do your work you could have pieced this together but instead you're using lack of information as a means to get out of responsibility. The first reply you asked for information, which I gave you the correct info and NEVER HEARD BACK. Such a scam omg.
By Product C.
Response from UDPOWER· Sep 14, 2026
Hi,
We take product failures and customer service complaints seriously, so we reviewed our order and support records after seeing this review.
At this time, the information you provided does not match the customer information in our system. We have also been unable to locate any UDPOWER order, return request, warranty claim, support ticket, or after-sales email request associated with the details currently provided.
In addition, UDPOWER currently sells directly to the U.S. market, and we do not have records of selling or shipping UDPOWER products to the Philippines. For this reason, we are currently unable to verify that this review relates to a purchase made directly from UDPOWER.
If you purchased a UDPOWER product while in the United States, please email us at [email protected] with the following information:
Your UDPOWER order number
The full name used when placing the order
The email address used for the purchase
The phone number associated with the order, if applicable
The product model
Any previous support email, ticket number, or correspondence
Please make sure to contact us using the same email address that was used when the order was placed whenever possible. If a different email address or different customer information is used, it can be very difficult for our support team to locate and verify the original order.
UDPOWER honors its published return and warranty policies. If we can verify the purchase and confirm the product issue, our support team will review the case based on the actual order history, product condition, and applicable return or warranty terms, and work toward an appropriate resolution.
We are ready to assist, but we first need accurate purchase information that matches our records in order to locate the order and investigate the case properly.
UDPOWER Customer Support
Excellent quality… hope we don’t need…
Excellent quality… hope we don’t need to use it … but … looks ready !!
By Larry S.
Glad I purchased
Finally received everything, charged the 2400 up and am very pleased with the system. In fact power went out yesterday and I used it for a fan, the tv and refrigerator. Even charged my phone. Again, I am very pleased. Five stars!
By Happy C.
Easy ordering great price
Easy ordering great price
By Roger E.
You did great I enjoy my product
You did great I enjoy my product. I feel safe now. If the lights go out, I’ll have something for a back up. Very good job. Very sturdy and very good quality unit. Thank you again.
UDPOWER