Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 196 reviews with 5 stars · Clear filters
Great customer service very helpful with my purchase. All questions were answered I will use them again
By Christian
Response from Turf Factory Direct· May 9, 2019
Thank you so much for your business and your wonderful review. We love working with wonderful customers like you :)
Sales member Brandi ; ) has given us outstanding customer service very knowledgeable and got our order filled and ready the same day. Our customers love the product looks & feels like real Grass. I highly recommend Turf Factory Direct to other business owners and Homeowners alike. Awesome Company and product is Made in USA.
By Lee M.
Response from Turf Factory Direct· May 9, 2019
Thank you Mr. Mason for your review, but most importantly thank you for your continued support of our company and American made products. We appreciate your feedback and we're pleased to see Brandie is doing a great job handling your needs :)
Very helpful in processing my order.
By David
Response from Turf Factory Direct· May 9, 2019
Thank you so much for your business and your positive review of our company!
Excellent customer service, quick shipping! Thank you!
By David
Response from Turf Factory Direct· May 9, 2019
Thank you, David, for your positive review our company and your business!
Brandi was super nice
By Shane
Response from Turf Factory Direct· May 9, 2019
Thank you , Shane. We are happy to have Brandi on our team!
Not only was the quality of the putting green great but Chandra and Ryan were excellent to deal with. We just had torential rains in Pennylvania yesterday and the turf didnt even pool up. Great product and company. I would highliy recomend!!
By Howard H.
Response from Turf Factory Direct· May 6, 2019
Thank you Mr. Harris. We sincerely appreciate your business. We hope you enjoy the putting greens for many years to come!!
Very quick service. We ordered the samples or only $10 & got a good sized piece of 8 styles & the shipping was free!
By Amy J.
Response from Turf Factory Direct· May 6, 2019
Thank you so much for your feedback of our product. We look forward to working with you in the future!
I was happy with my purchase and the delivery date
By Rafael
Response from Turf Factory Direct· May 6, 2019
Thank you for your business! We appreciate your feedback of our product. We hope you enjoy your turf :)
