Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 196 reviews with 5 stars · Clear filters
Product was delivered in great condition and expeditiously. Customer service personnel were courteous and friendly. Lookin forward to installing product soon!
By Matthew S.
Response from Turf Factory Direct· May 18, 2020
Thank you so much for the amazing review Matthew! We hope you enjoy your new turf and we appreciate your business.
This company has satisfied all of my requirements to include responding all of my questions after receiving the product. Customer service gets a 10 from me.
By James M.
Response from Turf Factory Direct· May 15, 2020
Thank you so much for the review James! We appreciate your kind words and hope you enjoy your turf.
Danika did a great job from start to finish! Thanks for the help!
By Chris M.
Response from Turf Factory Direct· May 15, 2020
Thank you so much Chris! We appreciate your business and hope you enjoy your new turf.
Beautiful turf, great communication and rapid shipping. We're very happy!
By Jeanne B.
Response from Turf Factory Direct· May 13, 2020
Thank you so much for the kind words Jeanne! We hope you enjoy your new turf.
awesome company good delivery serice time nice products
By Dominic C.
Response from Turf Factory Direct· May 12, 2020
Thank you so much for your review. And thank you so much for your business!
Thanks for the quick delivery
By Mary Ellen M.
Response from Turf Factory Direct· May 11, 2020
Thank you so much for your review! We appreciate your business.
Easy to deal with, great customer service. Things have shipped. Will reach back out to confirm quality of total product.
By France C.
Response from Turf Factory Direct· May 7, 2020
Thank you so much for your review! We appreciate your business.
Good service. Have not actually received the turf yet, but they shipped out fast. Now waiting to get it to install.
By Vicki H.
Response from Turf Factory Direct· May 7, 2020
Thank you so much Vicki! We are so glad customer service was able to assist you efficiently and hope you enjoy your new turf.
