Great service
Great service, never on hold. sends orders quickly at a great competitive price !!
By Urban Green L.
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for your review! We appreciate your business.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
227 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 196 reviews with 5 stars · Clear filters
Great service, never on hold. sends orders quickly at a great competitive price !!
By Urban Green L.
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for your review! We appreciate your business.
We are landscape contractors in south Florida, and are Super happy with their artificial grass product, Excellent customer service and follow through after shipping. The grass comes very nicely protected through freight.
By FireflyContractor.com
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for taking the time to review Turf Factory Direct. We appreciate your kind words and hope to help you with all your turf needs in the future.
The product was immaculate! Also, the turn around time was spot on. I would recommend this turf provider to anyone looking for top notch service with a top notch product! Kudos to them for being an excellent provider.
By Jason J.
Response from Turf Factory Direct· Aug 11, 2020
Thank you so much for the review Jason! We hope you enjoy your turf!
So far so good
By David N.
Response from Turf Factory Direct· Aug 5, 2020
Thank you so much for the review! We appreciate your business.
Great! Thank you!
By Sarah C.
Response from Turf Factory Direct· Aug 5, 2020
Hi Sarah! Thank you so much for the review. We hope to help you in the future for your artificial turf needs.
Seriously the easiest process - website great - samples and order arrived quickly ~ easy easy easy install! Our yard looks amazing and we saved over $15k doing it ourselves! Thank you Turf Factory Direct
By J S.
Response from Turf Factory Direct· Jul 26, 2020
Thank you so much for taking time to review our product. We are thrilled you’re so happy with new grass! Thank you for trusting us with your purchase.
Staff was very friendly and helpful when I contacted them. My order came exactly as I was expecting it. I ordered putting green turf and it’s been great.
By Ryan S.
Response from Turf Factory Direct· Jul 20, 2020
Ryan, thank you so much for taking the time to review Turf Factory Direct. We appreciate your business and hope we can help you with future artificial turf needs.
Products, service, and experience are great!
By RFordyce
Response from Turf Factory Direct· Jul 17, 2020
Thank you so much for the 5-star review! We hope you love your new artificial turf!