TURBROReviews of turbro.com

Customer service top notch behind a great product

extremely helpful in trying to figure out the problem. almost immediately said they would replace the unit. Unit came pretty fast. I'm pleased.

even though they send me the wrong item they were more concerned than i was and promptly corrected the problem. the support i received was outstanding. The attitude was refreshingly pleasant.

Excellent Customer Service. I had an issue with the humidifier after a couple of days that it stopped working like it should. I emailed them and was replied to right away. They took care of my problem buy sending me another unit. They also did not require me to return the broken one saving me time and hassle. It was a very easy process. Customer Service makes all the difference. I’m a customer for life. Thanks!

It is a great product and works well and people are very knowledgeable in assisting you with your product.

Had a warranty claim quick action and resolved.

Had our fireplace Insert for just over a year and it worked great(or at least the amount of time it was actually used living in Texas). About 2 weeks after the 1 year mark, the flame animation stopped working. Heater still worked and it still lit up to show a glow, just no flame. Emailed customer support expecting to hear that I was out of warranty or at the very least that I would have to pay expensive shipping to return it. I was asked a few basic questions and asked to send a video of the issue. After I sent the video, I received a reply asking if I would like a partial refund or a replacement. I chose replacement and had a new unit at my door within about a week from my first email. I believe support is from China because I only recieved replies late at night, but they were very to the point and gave no hassle.

Friendly company. I lost screws and they sent me new ones within a few days for free. Even followed up on my receipt