TURBROReviews of turbro.com

Turbro customer service is top-notch. The heating component on the electric fireplace that we ordered this year did not function properly. I reached out to Turbro and they responded quickly to make the process of getting a replacement as easy as possible. Great company.

Great customer service -- we just ordered a fireplace through amazon that was a turbro brand - HOWEVER - the remote didn't work - so I contacted the service center & they sent out a new one - it now works!! Thank You

Once I decided on the Turbro Greenland GLH20 humidifier I Looked at several sites for a price comparison. The Turbro site offered the best price and free shipping. The item arrived quickly and very well package. After several days of use it works great. Extremely happy.

I wasn’t familiar with Turbro, but ordered an electric fireplace for my mother based on the positive reviews. The fireplace is great, but the remote didn’t work. I contacted customer service and Wilson reached out. He was timely, courteous and provided a solution. Very pleased and will be ordering another for my home. Great job Turbro and Wilson!

Not only do I love my electric fireplace but the customer service is next level! I could not recommend it enough.

Turbro customer service is above and beyond. I was helped by Britany and she was very kind, care about customers. I had a problem with my delivery, I contacted customer service and Britany gave me such of a nice experience. Britany was checking with me letting me know about the replacement process. I'm a very happy customer. Britany deserves a salary raise. Thank you Britany!!!

What a wonderful product! We purchased the 26 inch Wi-Fi logs. We were immediately impressed with the build quality as soon as it came out of the box. It was light enough for one person to maneuver into the fireplace. The multiple colors and brightnesses allow us to tailor the logs to fit our requirements effortlessly! Having never converted our fireplace to gas, the room was always missing something in the fireplace. The TURBRO fire logs nicely fit a space that was lacking something! In addition, the room does get cold during the fall evening hours, and definitely throughout the day during the winter. The built-in fireplace heater is no joke! Is not too loud, and puts out a decent amount of heat and can help serve as a back up for at least one room if our gas furnace ever quits on us. With the integration of the remote control, and the Wi-Fi app that enables modification of settings from anywhere in the house this thing is a winner! Finally, a few quick words about Customer Service! Simply stated, they are wonderful! In the lead up to my purchase, as well as a quick question after my purchase, I found them to be professional, courteous, and of the highest caliber! After placing the fireplace logs into my once vacant fireplace I could not help but smile, but also wonder why I had not purchased something like this along time ago.

Great communication, quick replies, sent a replacement after diagnosing the issue very fast!