TurboAntReviews of turboant.com

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3.9/ 5

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305 reviews

TurboAnt3.9Average

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About TurboAnt

TurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.

TurboAnt (turboant.com) has 305 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: turboant.com
Website: turboant.com
Category: Extreme Sports
Listed on The Fair Hearing: 2026

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Jan 9, 2024

(x7 max) Scooter

I bought a scooter (x7 max) based on reviews I read. I later found out that a vast majority of them are fake reviews, they aren’t even legit. (I am in the process of getting everything reported due to the fact that I co own a company myself, I took this matter very personal) Within a week, the throttle broke. I took it apart and was able to put the spring back into its position. It was a domino affect from there. The battery fell out one day and now it receives no charge at all. I have a $500 scooter that doesn’t work and hasn’t worked for the past couple of months. It’s been this, then that with this thing. I should’ve returned the scooter within the first couple weeks but I didn’t and I have to live with the regret now because they’ve done nothing to assist in the issue and simply refuse to. The only thing they’ve offered me is to BUY NEW PARTS FROM THEM. Their warranties are bogus man. Their reviews are bogus. This company is sketchy. They refused to replace broken parts that are blatantly the manufacturers fault. My nieces and nephew have $150 razor scooters that have held up for 3 years. Take my word for that. Oh and try leaving an actual review on their website. Go ahead… You can’t. I own a product of theirs and I don’t even have the option to constructively criticize it on their website. They’re in violation of the Consumer Review Fairness act in that. Kindness is my whole memoir but man I can’t say I feel that towards these people. If I had to describe one word with how I feel? Disrespected. This is a company that does not by any means prioritize their customers. PLEASE save yourself the time, money and trouble. There are genuinely way better scooter companies out there, I assure you.

By Dustin

Response from TurboAnt· Jan 9, 2024

Dear Customer, First and foremost, we extend our deepest apologies for the inconvenience and disappointment you have experienced with our scooter. We understand the importance of having a reliable product and robust customer support. Please be assured that your feedback is highly valued. Regarding the issues with the scooter, we regret to learn that it has exceeded the warranty period before these problems appeared. However, we are committed to customer satisfaction and aim to assist you as much as possible. Although the scooter is no longer under warranty, and the battery issue may have been caused by a fall, we still wish to offer our help. Our team is currently reviewing your case and will contact you via email with a proposed solution. Our goal is to provide you with a satisfactory resolution, taking into account the circumstances. Regarding your feedback about the comments on our website, we have always invited genuine buyers to leave reviews and ensure the transparency and honesty of customer comments. We appreciate your patience and hope to restore your trust in our company. Please check your email for our detailed response and the proposed solution. Best regards