VelvraReviews of tryvelvra.com

Response from Velvra· May 1, 2026

Hi Lilian, it means a lot to hear April was able to take care of you when your needs changed; we'll make sure she sees this. And the note about wishing you'd known about us when your daughter was younger sits with us; that's exactly why we do this. Thank you for taking the time to share! — The Velvra Team

Response from Velvra· Apr 29, 2026

Hi Eduardo, We'd love to clarify that subscriptions get set up when the "Subscribe & Save 20%" option is left selected at the product page, and that's the discount toggle that creates the recurring order. We're already fixing the issue on the website, but in the meantime, our team is always ready to help. We see here that your email to us has already been replied to. We'll continue resolving it there until it has been fully fixed. - The Velvra Team - The Velvra Team

Response from Velvra· Apr 29, 2026

Hi Geraldine, We'd love to clarify that subscriptions get set up when the "Subscribe & Save 20%" option is left selected at the product page, and that's the discount toggle that creates the recurring order. We have a subscription portal on the website where subscriptions can be managed, and our team is also always ready to help. We see here that your email to us has already been replied to. We'll continue resolving it there until it has been fully fixed. - The Velvra Team

Response from Velvra· Apr 27, 2026

Hi Alisa, we're so glad to hear about our team's fast response. And fewer sugar cravings for the kids? That's the kind of update that keeps the whole team going. So glad Velvra is working for your family! — The Velvra Team

Response from Velvra· Apr 27, 2026

Hi Ashley, this kind of feedback genuinely makes our team's day to read. A bottle leaving our facility without labeling should never happen, so we're glad Christina could get a replacement out to you quickly, and even happier that the experience around it felt warm. Thank you for trusting Velvra through that hiccup. We're here whenever you need us. — The Velvra Team

Response from Velvra· Apr 22, 2026

Hi Aszur, thank you for taking the time to share this. We'd like to clarify one point for anyone reading: our 30-day refund guarantee is clearly published at checkout and on our website, and we honor every request that falls within that window and policy. We can see you already have an ongoing correspondence with our team. Christina is happy to continue working through this with you there so we can make sure your concerns are fully addressed. Thank you! - The Velvra Team

Response from Velvra· Apr 21, 2026

Hi Sharonda, thank you for sharing this! We know support can feel like a battle these days, so knowing that our team made the resolution feel easy means a lot. We'll pass this along to the crew who helped you. We're here anytime you need us down the road. - The Velvra Team

Response from Velvra· Apr 21, 2026

Hi Dunja, thank you for taking the time to share this. We want to clarify one point for anyone reading: we don't block customers from our website or from leaving reviews, so what you ran into sounds like a technical issue we'd genuinely like to help resolve. We're sorry the results weren't what you hoped for after a full month. We see here that Christina, from our team, has already reached out to you. We're committed to resolving this fully for you. Please respond to her at your earliest convenience and we'll ensure you're take care of. - The Velvra Team