Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
850 reviews
trotpets.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
I put an order in and they never delivered it. Bunch of cheating thieves.
By jean B.
Response from trotpets.com· Feb 27, 2025
We are really unhappy to hear this. Please contact [email protected] so we can further assist.
ZERO customer service. The bowl and mat colors don't match - I got orange. I've been trying to contact someone to exchange and NO response (no phone number). SO disappointed. Do not order.
By Pamela K.
Response from trotpets.com· Feb 27, 2025
Please email [email protected] so we can assist you.
The product and service is exemplary. The company truly delivers a fabulous product in a speedy fashion.
By Burton T.
Response from trotpets.com· Feb 24, 2025
Wonderful to hear! We appreciate it and are pleased you are happy!
Bowls have water on inside after putting them in dishwasher (they were described as dishwasher safe). They say the products have lifetime warranty, but company does not respond to emails or any customer service inquiries on their site. Not happy with this product & unmet promises.
By Robin B.
Response from trotpets.com· Feb 24, 2025
Please contact [email protected] so we can help you.
Love the whole set up! I couldn’t get my dog to eat out of any other slow feeder but this one. I love having the lid so that I can take her lunch to daycare. Well worth the price.
By Stacey L.
Response from trotpets.com· Feb 18, 2025
Thanks for sharing! We appreciate it and are glad you love it!
Love this set. I have a rescue who was brought into the shelter as a stray and she really goes to town at breakfast and dinner time. The slow feeder is like a little activity for her (also doesn't allow her to inhale her food) and the magnets are genius! Love that everything goes in the dishwasher. Her feeding area looks so tidy and dare I say chic?! While the set cost more than I planned to spend, I now see it as money well spent.
By Zara’s M.
Response from trotpets.com· Feb 18, 2025
Wonderful to hear! We appreciate the feedback!
Took several weeks to ship, and only shipped once I emailed in to ask what was up. Item was lower quality than I'd expected - wobbly, cheap looking wood.
By em
Response from trotpets.com· Feb 17, 2025
We are sorry to hear you are unhappy and apologize for the delay in shipping. Please email [email protected] for further assistance.
I needed to return due to my dog being aggressive with it. Water pooled under the bowls and they shifted. Unfortunately they are not giving me my full refund. They are deducting 61.99 from what I paid. LESSON LEARNED, TERRIBLE COMPANY!!
By Suzanne S.
Response from trotpets.com· Feb 17, 2025
We are very disappointed to hear you are unhappy. Please email [email protected] so we can.
