Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
850 reviews
trotpets.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
The product is really nice and sturdy, and the order arrived at a reasonable timeframe.
By Sofi
Response from trotpets.com· Sep 24, 2026
Hi Sofi — thank you! Glad the product is nice and sturdy and arrived in good time. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
I contacted customer service to return damaged product. I was told I would be contacted by email with the return directions and I have received no email with the return directions.
By Genevieve L.
Would’ve rated a 10/10 but I have now reached out to this company twice with no response back. Very frustrating.
By Julia M.
Do not buy from these THIEVES! Nobody from “Customer Service” will not respond. This BS that somebody replies to these 1 STAR Reviews and comes back and says that you need to respond reply to hello@trotpets and they will respond, is complete and utter BS!! I returned two products unused for a refund, they will send you a return label, collect the unused products and steal your money. This company is a complete SCAM and horrible to do any reasonable business with! They just don’t and will not respond. Stay away, this is the worst Customer Service you can expect, you’ll have to formalize the complaint/dispute, with your credit card company to retrieve your funds and provide all emails and documentation so they can go after them! Did I mention prior that they are thieves, complete thieves, stay away!! They are New Jersey’s finest thieves, their day will come, so help me God! I cannot stress enough how horrible, horrible, horrible, this business is… as well as their terrible unethical business practices are, that they adhere to!! Read all of their “1” STAR Reviews concerning their lack or complete un-responsiveness and you’ll understand!
By Darryl A. San S.
I purchased two sets from this company. One of the bowls had minor damage and a small stain on the mat. The other set has a warped place mat and the bowl constantly slides around because of it. I emailed trot immediately March 15th and have not heard back still. Even messaged them on instagram. Disappointing to spend $320 on dog bowls for service like this. Will not recommend this company or their products.
By Luke L.
I ordered a set when it came the wood was broken asked for a replacement the replacement came and still cracked wood and it doesn’t fit so it wobbles (one leg is higher than the other) poor quality and poor communication. I’ve emailed numerous of times with no response. I’m trying to return the faulty product and can’t. Do not buy.
By Tiana K.
Product has been great thus far. No issues and shipping was fast and easy. Our dog loves the new setup with water bowl and puzzle bowl. Just enough to slow her down but she still can get all the food! We will likely order another one for taller dog if taller size available.
By parker C.
I genuinely am obsessed with this brand and the products I purchased. I wanted a slow feeder food bowl that was stainless steal, the magnetic bottom keeping the bowls in place is genius and I love that they are dishwasher safe. The mat makes it looks really sleek.
By Katina C.
