W experience
My experience was very good because they we’re very nice to me and took my order very well and we’re very polite and I really appreciated the service.
By Desh
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
180 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tropical Smoothie Cafe, sometimes referred to as Tropical Smoothie, or TSC, is a restaurant franchise in the United States.
Tropical Smoothie Café (tropicalsmoothiecafe.com) has 180 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
180 approved reviews, newest moderated first
My experience was very good because they we’re very nice to me and took my order very well and we’re very polite and I really appreciated the service.
By Desh
The person at the window was very kind and helpful! The food came out very quick and it tasted amazing! I would definitely recommend this place to anyone
By Sadie W.
There was only one person, Laiba, working. I didn't understand a promotion but she explained it kindly and efficiently despite managing mobile orders, phone calls and people ordering in the store. My order was correct the store was very clean.
By AnnaLee F.
Tropical smoothie cafe can’t get orders right. They don’t even look at options you choose. What you opt out they put it anyway. You request sides but don’t get them. I’ve had enough and had to write a review. Just awful!
By Bunny W.
I have ordered multiple times from the one in Sasche Texas to Uber Eats and they have always left an item or two off my order. They never place items with the order and the Uber driver do not know this and they leave my order behind! I am so sick now tired of this because the order is expensive per Uber eats and thr food. CS
By Cynthia
They had a deal where you purchase a food item and get a free smoothie. I didn't see this and bought an acai bowl. After that, I bought a smoothie and saw the sign and asked if I could get my smoothie free and they said it had to be in the same order?!?
By AJNoBaka
On Sept 9, 26 the employee overslept so the store was closed when I went to pick up the order. Another employee finally arrived and said the manager would issue me a refund. Still no refund 2 weeks later. Have called several times and the manager is never there. Employees never know when she is scheduled to work. Heretohelp@tropicalsmoothie... is useless. They never responded so I waited on hold for 45 min to actually talk to someone from the Corporate office. Of course they refuse to do anything because they said the store manager can only issue a refund. Store manager is not responding to them either.
By Shawna C.
Wanted to Thanks Christian W I think is his name on the Cafe on Cheyenee and Buffalo, He is AWESOME he has the Dreeds, if that help..but everytime I go in there and I go pretty much everyday. He is ALWAYS Service with a Smile, and Works Quickly. I never have a long wait at all, He is very Delightful to work with. Very nice Young man. I hope I have his name correct. as I nick name him My Favorite :) My Smoothies are always VERY Tastely.
By Marcy