They had exceptional customer service…
They had exceptional customer service with my order!
By Justin D.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
248 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Trimleaf is your go-to destination for all your cultivation needs. Our mission is simple: to empower growers, enthusiasts, and businesses with top-quality products and equipment from seed to harvest and beyond. We've become a trusted hub for all your cultivation and production needs. Take us along your growth journey! We're here to support you every step of the way.
Trimleaf (trimleaf.com) has 248 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
248 approved reviews, newest moderated first
They had exceptional customer service with my order!
By Justin D.
My order had a slight delay because they were out of stock They did state that on their website. But then boom I got mine really fast.I received the canatrol coolcure c.when it arrived by ups it had a dent on top to the left rear side,and the light inside wouldn't come on.Apart from that everything worked fine,I tested it.So I called Canatrol about the light,they explained that a small magnet got displaced during shipping.With their instructions I realigned the magnet now everything works fine.I love that machine.
By customer Derek L.
Pretty fast delivery I’d say and tracking was on point.
By CJ
I had a fairly large order for me anyways and they did a great job and gave me a great discount. Their customer service is top notch. Highly recommended and will continue to shope there.
By jon F.
My shipment received was broken trim leaf was quick to respond and sending it back to the manufacturer. I’m still waiting for my replacement.
By Lloyd S.
Very expensive bubble magic 20 gallon was shipped without any quality control. A deformity, not even a crack from shipping, allowed the unit to leak. My house suffered significant water damage as when filled with 20 gallons of water I couldn't even move it. Also nothing I could do to stop it from leaking once filled. I fixed the leak with silicone sealant but the damage to my carpet and house is already done. Never again!!!!! Update, I fixed the leak like I said and did not want to deal with the return process. However if these units were qc'd from the manufacturer it wouldn't have happened and I wouldnt have to do home repairs now. So I assume others have similar defects... A headache I want nothing to do with.
By Michael M.
Response from Trimleaf· Aug 12, 2026
We're very sorry to read this. That is not the experience we want any customer to have. I can see from our records that your order delivered on July 27, and we've gone back through our records and can't find any message from you about the unit before this review. We genuinely wish we had heard from you sooner. When a customer lets us know that something arrived defective or damaged, we work immediately to get it replaced under warranty, and we're usually able to turn that around quickly. We'd far rather solve the problem than have you stuck with a unit that leaks. We'd like to get a look at the unit, arrange a warranty replacement, and understand exactly what went wrong so it doesn't happen to anyone else. Kindly send us an email with photos of the damage so we can get you sorted out.
Wow great service great shipping. 100% all the way. Will go back !!! Ty!!
By Brett G.
Very eazy to purchase and put together. Only have it on 50% now and is all the light I need at the moment. wish they had these 30 years ago. I can fill the electric bill coming down.
By Bruce H.