TrepStarReviews of trepstar.com

The DVD's we ordered did not work and were missing the design on the cover. They were extremely rude when reaching out told me "you pay for your mistakes". HORRIBLE!!!!! SCAM!!!!!!!!!

This company straight up STOLE FROM ME and I don’t care how they try to spin it because taking someone’s money and not delivering what they paid for is theft, plain and simple, and I have NEVER in my life dealt with a business this dishonest, lazy, and shameless. I ordered FOUR 2-DVD sets, paid in full, trusted their process, and what I got in return was absolute trash — ONLY ONE DVD HAD A VIDEO ON IT and the second disc in each set was completely blank, empty, worthless, and useless, meaning I paid for eight DVDs and only received four that actually worked, yet somehow they think that’s acceptable and not their problem. That is stealing. I did not receive what I paid for, and instead of fixing THEIR mistake, they had the nerve to tell me it was MY responsibility to make sure the DVDs were burned correctly, which is one of the most insulting, ridiculous excuses I’ve ever heard from any company. I’m the customer, not their employee, not their production team, not their quality control, and not the person operating their machines, and expecting a customer to magically know their DVDs would be shipped blank is beyond stupid. The project was APPROVED before anyone could even order it, so clearly someone signed off on this mess, but when I asked for a refund or replacement like any normal person would, they immediately went into blame mode and tried to gaslight me into thinking I was at fault for their failure. When I pointed out that most companies actually CHECK what they ship before sending it out, they openly admitted they don’t check anything at all and will ship DVDs whether the video is there or not, which is absolutely insane and proves they don’t care what you receive as long as your money clears. That alone tells you everything you need to know about how this company operates. Once they have your money, you don’t matter. Period. Since I refuse to be robbed quietly, I disputed the charges with my bank, because I’m not paying for blank discs, and instead of trying to resolve the issue like a legitimate business, they became rude, hostile, nasty, and disrespectful in their emails, acting like I was trying to scam THEM when in reality THEY were the ones who took my money and didn’t deliver the product. No refund. No replacement. No reshipment. No apology. Nothing. Just excuses, attitude, and blame-shifting. This company has no integrity, no accountability, and no problem stealing from hard-working people and hoping they won’t fight back. I don’t write bad reviews lightly, but this wasn’t a small mistake — this was money taken for a product that was never properly delivered, and that is theft no matter how they try to justify it. If you’re thinking about using this company, understand this clearly: if anything goes wrong, you are screwed. They will keep your money, send you broken or incomplete junk, and then treat you like garbage when you complain. I regret ever trusting this company, and I’m writing this so other people don’t get robbed the same way I did. Save yourself the anger, the stress, the wasted time, and the stolen money, and take your business literally anywhere else. I think you will have better customer service at the local bodega in the ghetto I tried geting a full refund from the company but they refused to Refund me for all my orders I had to dispute all of the charges with my banks due to there negligence please if you are Trying to burn dvd don’t used there website they are glad to take your money but when the product doesn’t come how you expect they have a problem giveing your money back ! They are a scam company and they don’t care about there customer only them self when I emailed customer service the guy who I spoke with was so nasty and rude and disrespectful hopefully my bank will see that they are in the wrong! If I can give negative stars I would

I have been ordering 4-disk DVD sets since 07/2024. For the most part, I have been VERY pleased with the overall quality of the sets and the price. Both the case, the internal artwork and the disk labels are very attractive, professional looking and of excellent quality Production and shipping time are excellent, as is their do-it-yourself system of customer handing of artwork and disk ISO files. I would give them a 5 Star except for ONE problem. A number of disks that I have received have had some type of sticky residue on the playing surface, making that part of the disk unplayable. I have been able to satisfactorily clean THAT with a soft cloth and rubbing alcohol. HOWEVER, other disks have had a permanent mar or surface damage, making that part of the disk permanently unplayable. The sets mentioned above were ones that were sent to me, I examined them, and forwarded them to the customer. MUCH more unfortunate, however, are the sets that are shipped directly to the customer. I recently had a set sent to Denmark, where 2 of the 4 disks were unplayable. I had to refund their money. NOW for my REAL complaint. ****** I have sent Trepstar two emails and a phone call (picked up by voice mail, of course) over the course of the last month, inquiring as to whether or not this problem is "business as usual". I have NOT had the courtesy of ANY response to either. Is THIS their idea of "customer service" ???? ================================== ================================= After unsuccessfully trying to reach the company today (12/3/25) at their alternate email of [ a1tech.com ], I placed another phone call. This was promptly returned by Patrick Trepanier (who informed me that he was the founder of the company). We had a long conversation, during the course of which it was verified that emails coming from me were NOT being received by the company. He also offered to credit my account for the cost of the last defective shipment to Denmark. It was a pleasant, helpful and productive conversation - and Patrick himself was very apologetic, concerned, helpful and responsive concerning the issue which I had presented. Thank you VERY much Patrick !!

Amazing company. I have been using them for many years now, and the experience and support have been great. Their online ordering system operates flawlessly and we are super happy to have them as an essential partner for our DVD business. I highly recommend TrepStar if your looking for a great DVD and fulfillment company.

no problems, and very on top of things, with my account.

Trepstar is Top Notch for Dvds! I love the fact that they are reasonable and competitive with others. They do a quick turnaround, ship to my customers and provide me with a tracking # which is awesome. I wish they would offer Blu-Ray, just putting that on the wishlist. :-)

We have been a client of TrepStar for 12 years. During that time they have proven to be an excellent DVD fulfillment service. They have provided a high quality product at an affordable price. TrepStar has been the foundation of our program to offer technical training videos to craftsmen.

Trepstar is a great service. Simple, straightforward, reliable, and competitively priced.