Jake West
Jake West. Assisted with e tickets.
By Idaline L.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
342 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our vision is to empower the traveler with reduce travel costs and offer a hassle-free booking experience to our customers.We offer private and negotiated airfares to our clients. If you're looking for discounted airline tickets or customized vacation packages you can find it all here with us.
Travelocase (travelocase.com) has 342 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
342 approved reviews, newest moderated first
Jake West. Assisted with e tickets.
By Idaline L.
Sharon was very helpful
By Tom R.
Jake sent the e-ticket to me in a timely fashion. While working for this horrible company, he explained all the small print that no one ever reads. Spent way too much money on a flight that should have cost half of what they charged.
By Mark G.
Jake sent my info
By Billy M.
Thank you Sharon !
By Moenia C.
Sharon was helpful in getting my boarding passes, but I did not receive my boarding passes 24 hours prior to my flight and had to reach out to receive them.
By Alex
Sharon is very helpful
By Diane D.
Finally, Jake helped, thank you very much! I made a mistake in dates of flights, realized in 10 min, called the first time the agent lied that he canceled the order said to wait for confirmation email within 5-10 min, I waited half an hour - nothing, I dont remember the name of FIRST AGENT unfortunately, but can be tracked, I am sure! It is a DOT Law in America, you have 24h to cancel the tickets you just bought. I would fire a LIAR AGENT, not acceptable in this country!
By Natali H.