travelio.comReviews of travelio.com

Bad customer service. I rent a 3BR apt with my family and very dissatisfied because they mentioned that there's water heater but it never worked. I complained almost every single day but they didn't do anything, until i gave up after 2 weeks. There are lots of cockroaches at the kitchen, one of the airco isn't cold enough. They asked me for a review afterwards, but when i wrote an honest one and i left a negative one, they didn't put that on their website. What a joke!

Do not use this service under any circumstances! While the locations and the (supposed) amenities give the impression that it can't be as bad as people say - it can and is! The apartment is filthy (not dirty or slightly neglected, but filthy!), the dishes in the apartment were uncleanable, the linens disgusting, and I wouldn't touch the rice cooker with a pole. The bathroom exhaust has never been cleaned, and the AC is leaking water everywhere. Fortunately, there will be plenty of cockroaches to keep you company while you're trying to deal with this mess. They are also more responsive than their support.

Sooooo worst Company ever. very disgusting!!!

Travelio is quite literally the worst company I have ever had the misfortune to deal with - completely disorganised, dishonest and utterly incompetent. Last week I waited in the apartment for 3 days for a technician to fix a leaking window - they kept lying that the technician had tried to contact me, but they refused to provide a screenshot showing proof of that - but that's just the latest example of 2 months of hell with this company. Here's a sample: -App malfunctioned, causing a delay in move-in preparations -After being 'cleaned' by Travelio staff, apartment was filthy with dirty dishes in the cupboards, leading to a cockroach infestation -Many of the items on the inventory list were missing, and if I had not checked carefully they would have charged me for them on move-out - Travelio charged for internet service despite there being no modem in the apartment and no service because the owner had not paid the bill for months. Travelio took more than a month to refund the charge. I had to install my own internet, which they threatened to penalize me for doing. -Hundreds of messages (screenshots available) and around 3 hours of paid phone calls with customer service -Customer service rarely solved the problem, but new messages were answered by a different person asking the same questions previously answered and asking for photos and videos that were previously sent (and that they could have seen by scrolling up), so I had to send the same photos multiple times -Travelio said they would charge the customer (me) for everything I find wrong with the apartment unless it was reported within 48 hours of move-in (see numerous other complaints about this from other people who have been defrauded by Travelio). For instance, the refrigerator stopped working, but that was my fault - I had to pay for a technician to visit (which he did after numerous no-shows). When the owner eventually replaced it, the new fridge was less than half the size of the old one. When I sent Travelio side-by-side pictures of the two fridges, they kept insisting that according to their records, the two fridges were the same size - despite the evidence in front of their own eyes. I could go on - there have been about 10 things wrong with the apartment that took weeks to fix - but I think you get the picture - a company that treats its customers like dirt, and actually tries to defraud them by charging for things that were already broken. I am quite certain that my deposit - which they say will take 2 MONTHS to refund after move-out - will not be refunded in full on some spurious excuse. Please, for your own sanity, avoid this company like the plague. There are plenty of other ways to rent apartments.

First and last. scam

Very poor, very disappointed

1st and the last booked from this app. I booked the unit in the Anderson tower (2307) on 8th March 2024, first time check in, the room is dirty, too many cockroach and garbage. Luckly that also have roomboy saw that. I also complained to change the room, but they offer pest control and that useless. Till i checkout still have cockroach. Offer price with room condition is not affordable. Support too slow respond and waste my time.

travelio is scam. AC wasnt working time moved in. They promised to fix. 7 days passed. No news In their app apartment description there is fixed internet. So I paid. And apartment dont have internet. Even there is no modem. Travelio CS promised to fix. Still no internent. Avoid their service. As there is no service. Only scam