I spent a month In Australia using…
I spent a month In Australia using travel group to make the booking. I was put in substandard accommodation and paid almost double the going rate to the agency. Also I had several transfers that were messed up and very poor support once on the ground. I recommend anyone using them check the premiums they charge for the accommodation they provide.
By Jc V.
Response from Travel Answers Group· Sep 18, 2025
Thank you for your feedback, Mr. Viollet and appreciate the opportunity to clarify the situation. We maintained close contact throughout your trip, with nearly daily communication between our Australia-based GM and me to address concerns. When your first hotel didn't meet expectations, we immediately relocated you to an upgraded property at no cost and absorbed the higher rates ourselves. You also declined to stay at the Hamilton Island Reefview Hotel due to concerns over online reviews, even though this property was clearly presented as a 3-star hotel during booking and is generally well-rated by our clients. Unfortunately, as you didn't use the hotel, we were unable to secure a refund for those nights. We waived all change fees, including a $540 adjustment in Sydney. While we understand travel experiences are subjective, we stand behind the quality and value of the services we delivered. Achieving 100% client satisfaction has been our company's absolute mission since our inception in 1992, and we truly regret not achieving that result with you. Kirk Demeter, Founder and CEO