Travel Answers GroupReviews of travelanswersgroup.com

We started planning our trip to Australia in October, 2025 through our local Dream Vacation specialist for our trip just completed on October 16, 2026. Our TA rep was Adam Dela Roche. The information was very slow in coming. We originally had 4 ladies and then added 3 more. Throughout the year, 2 ended up dropping out. We were advertised to have a 7-person van for our transportation and we thought we were traveling as a group of 5. For reasons we never really understood, we were divided into 2 separate groups, so we had 2 itineraries that did not match. We were all told we would have the Hop-On-Hop-Off bus tour in Sydney and the Opera House tour. Those were not included in the second group and was not caught by our local travel specialist. Our final itinerary arrived 11 days before we traveled. This was the first time that we saw times for the tours and were not pleased to see 11 and 12 hour days. Very little information was provided about these tours, so, in some cases, we were not at all informed what to expect or what was entailed. We never did receive a final invoice, which we requested repeatedly. All we got was an amount in an email. Now, on to the trip. While I know we had 2 people cancel and 1 added that also dropped, the names provided to the hotel were most often not correct. Two of us missed the Sydney flight from LAX, so 3 arrived to check in the hotel. The names they had were completely wrong, so my roommate could not check in. While it was eventually resolved, the group was not at all happy. The 2 ladies that did not receive their HOHO tickets used the ones for the 2 ladies that had missed the plane. Basically we were told TA was not reimbursing for them because they weren't paid for. The same happened with the Opera House tickets. While we very much enjoyed our time in Australia, the itinerary setup by Adam left no breaks. We were exhausted each day, had no time to shop or take in the many sights our local tours recommended. I will not be referring your travel group in the future. While your response will likely make excuses for everything that went wrong and blame us, the customers, please save your time! I understand that Adam has left the company, but blaming him is not sufficient. Certainly hearing that you lost money on our trip or had a bad employee is no excuse for poor service! Ellen Odart

The test of any company is when something goes wrong and how they handle it and I can honestly say that Travel Answers Group was amazing when things didn't happen the way they were supposed to for my clients. Stuff happens and we all know it does, but when my clients had a problem, this company went above and beyond to make sure they were taken care of and checked in on them every step of the way to make sure they were well cared for. They have earned my business and I will forever be recommending them to my clients

My wife and I have always wanted to travel to Cook Islands. I reached out to Travel Answers Group for help. Jannie was amazing. Our trip was absolutely perfect. Everything we booked was exactly as described and in some cases better than expected. I highly recommend this travel agency. Thank you Jannie for making our trip a memorable one.

We scheduled a 13 day tour of Greece, the company they contracted with for our transfers by car ripped me off twice costing me $100 Euros. We signed up for an excursions to Mount Olympia but it was not until we were in Athens that we realized the connection to the start of the tour would be extremely difficult. I cancelled the excursion according to instructions but the travel agent didn’t tell the tour people. Travel Answers simply stated cannot be trusted, for me trust when traveling is everything.

The entire staff at Travel Answers are very professional. The program was very interesting and full of valuable information for agents, whether they are new or having been in the business for many years. The vendors that they brought in were also professional. Everyone involved with the roadshow were passionate about what they do. You could tell that everyone involved loves what they do. The time at the roadshow was time well spent.

Great website, lots of additional information and help for advisors, well-organized road shows.

Tradeshow feedback - Supplier partners had wonderful presentations and were a wealth of knowledge when visiting with them individually. There was a wide variety of destinations represented which was helpful.

I wanted to take a moment to let you know how pleased I am with the Travel Answers products and the learning seminars at the Crown Plaza, Foster City. They have been very helpful and informative, and I truly appreciate the opportunity to continue learning and expanding my destination knowledge. The resources and training have been valuable in helping me better serve my clients and grow as a travel advisor.