Horrendous company to deal with!
Horrendous company to deal with! Ordered Snowboard, Boots and Bindings. All In Stock. After not receiving my order I spoke to them on their live chat and they said actually they didn’t have the snowboard in stock and were waiting for it from manufacturer. I requested they sent the boots and bindings which they refused to do till the board was in stock. This went on and on for a month. Finally they sent an email saying order is shipped. Received boots and bindings. No snowboard. I’m still waiting for that. Apparently it is on its way. But clearly they have sent the parcels separately, so why on earth didn’t they send the boots and bindings a month ago? Anyway the boots don’t fit. Too small despite using the size guiding, I’ve asked to swap them. My option is return for refund and re order. The issue with that is, the price of the boots have now increased! If they had sent the boots a month ago like I asked and asked, I’d have been able to try them on and replace them for the cheaper price. So now I’ve still no snowboard and am going to have to pay more money for an item thanks to the company’s incompetence. I’d go elsewhere but struggling to find my size in other places. The customer service is practically useless! EDIT delivery of the boots is £9.99, the return label they provide is £79.99!!!! What an absolute joke!
By Owen F.