TQLReviews of tql.com

1st. Load 28426393 was a no touch shipment picked up on 6/7/24 at 9am, with a (Strict) delivery date of midnight 6/9/24. The load was delivered on time (Before) 6/9/24, around 11pm. Amazon broke the seal examined the load & the driver was advised the load had shifted due to “bad pallets”.. The load was then re-facilitated & taken to a bonded warehouse in which again the reloader remarked “bad pallets” shipper at fault. My company was extremely under paid on this lane, I wasn’t compensated properly for overlay, extra fuel, nor storage at my personal facility 4hours away! The broker Kwame Dapaa was a nightmare to work with. This gentleman definitely doesn’t have the personality or temperament to be beneficial to TQL. I billed TQL for my out of route expenses & received little to nothing, “ Kwame said I’m eating” Now I’m being billed for storage that’s & unfair claim through (Rebecca Ross). I am a transportation company, not a shipper or a loader! I interviewed my driver Sam Freeman about this load, who stated the load was in tact before the the shipper closed the doors. There’s no way a transportation company will know that a pallet or pallets are weak during a load being in transit. It’s impossible. On this this load we followed proper protocol according to the driver instructions “Note to carrier section” on the provided driver instructions.

This company owes us over $8k, they keep the funds after the delivery was completed and after receiving payment from the shipper , stay away from these crooks. They don’t pay for nursery or produce loads, their bond insurance excludes those as well, stay away from these crooks

Working with them is like pulling teeth. I have done business with TQL 2 times and both times were HORRIBLE. This review is particular to Invoice # 28325651 BOL #28325651. I believe this TQL is in the Chicago,IL location. Our account manager Ta’Juan Ingram and customs specialist Antonina Lorig scheduled our international pick-up way too early. With their company's  specialization being freight, I would assume that they would advise us correctly but in the end, we found that paperwork and meeting were pending and required for the customs release. Long story short, this ended up with storage fees that we are now responsible for. We are unsure of the amount as we are still waiting for the final invoice, but the total last given to me was $750 but could be more. When you outsource a company, you would hope they would advise you correctly. You hire them so that the process would go smoothly. Mr. Ingram had the audacity to say that they can "see what can be done about the fees" IF future business was on the table. After chasing the Team Leader, Tyler Larson for an answer, he simply tells me to "disregard" the email. Does anyone really know what's going on over there? The first time I did business with them, they told me they didn't accept credit card which was also incorrect. This makes me question with TQL being a BILLION dollar company, how well do they train their employees before they are released to handle accounts?! This situation remains unresolved as of this email as each time I ask clarification on why we were basically told that something could be done about the fees IF we were going to continue business with them" Mr. Larson keeps dismissing it by telling me to disregard the email and to default to "Once the invoice is finalized, we will have that sent out." This is extremely frustrating as no one will truly review the matter at hand and get to the root of WHY storage fees occurred in the first place. BEWARE TO ALL WHO WILL SCHEDULE IN THE FUTURE. They will urge your decisions with regard to the freight to be within email so that they can have "written record", but when a problem arises, they will constantly try to reroute communication to over the phone. I got on the phone with Mr. Larson and he basically said "there are too many things that can happen with BOL for us to advise you"  I have not been getting anyone willing to work with me unless I gave them a call. I will update when the situation has been resolved.

Terrible company! Very inconsistent, a giant hassle to work with, Poor Quality Drivers

This company is awful. They are a bunch of liars and will do anything to make a sale. They make promises they cannot keep and give you attitude when you question them about there lies. They do not accept responsibility for their mistakes. They just SUCK and I would recommend you run from this loser outfit and find someone else.

I worked with this TQL as#holes🖕🏻🖕🏻🖕🏻🖕🏻 for 4 years with no issues or anything and now they just permanently add me to no load list without any explanation and won’t even bother to do something about it

tql I made them 7 loads, all of them arrived on time, no problems, when I called them for another load they told me that they will not give me more load and it is a permanent decision, no explanation of why the decision was made.

just bring this company down , if we cancel a load we go to fall out . if they cancel a load they go to nowhere list , worsts rates , they don't release the payments , if you go and complain they keep transfereing you and at the end says we've submitted your complains and we'll review it internally ( which means nth )