The Topps CompanyReviews of topps.com

Anfragen zu fehlerhaften oder unvollständigen Bestellungen werden monatelang ignoriert. Tut euch einen Gefallen und macht gleich einen Paypal Fall auf und holt euch euer Geld zurück.. Jetzt schon das 2. mal innerhalb eines halben Jahres.

I bought on October 20 packs of 2022 Topps 206 Star Wars - Wave 2 and they shipped it on November. On January I reached them via email because on the Fedex website it was still in transit (in the US). They told me that they would contact me with news so I waited. I never got an answer and a few days later I reply on the old email so that I coul get a proper answer and they told me that 60 days already passed and they would literally do nothing, no item no refund. A shame, they lost a costumer.

I guess Topps agrees with there poor service and lack of transparency. Don't understand why they ignore their customers.

Topps combined with mego corp tricked bunch of people into purchasing what we thought were exclusive retro action figures that were a limited time run and exclusive to the topps buisness,a year later same items are available cheaper at another retailer. Stay away from both companies who use false advertisement as a way to get buisness ,both companies refused refunds

1. Garbage website. Tried ordering over £100 worth of Match Attax cards for starters. Made quite a few attempts, all to no avail. The site reports a successful order, the card gets charged, then about five seconds later the money gets refunded and another email comes in: “the order's been declined”. Using different payment cards or PayPal, or trying another delivery address or method — no dice. 2. Horrid customer service to match it. Telephone service isn't available for website issues, they ask you to email. Messaged and emailed the customer service several times. The responses come many weeks later! “Our system has cancelled your order as was not approved from our security check”. Asking how can I place an order that wouldn't be declined, i.e., what was it? the name? the address? the card? the email? the somehow frightening selection of goods? is no use. Another several weeks later you read the same useless “our security team couldn’t verify the details” with zero helpful information or anything else constructive, but plus of course “We hope that you were happy with our services.” An absolute disgrace of how to treat a customer.

Orders take over 3 weeks just to ship. Absolutely pathetic.

Have used Topps a few times with the same results, I literally had to email them to remind them to ship my box. No idea how the UK site hasn't failed. Currently waiting on a box I ordered three months ago with a Project 22 card at the same time. The card has arrived but nothing ever mentioned about the box. AVOID. Absolutely terrible customer service too. Finally done with them having spend hundreds with no different outcome

One of the worst companies around. They get kids to spend a fortune on Match Attax and then cancel or don't send orders so that you can't complete the set. Only needed 2 limited edition blue cards to complete the 23/23 set that we had spent a lot of money on. Ordered the cards from the Topps website. First one wasn't sent and the other order was cancelled. Shocking customer service that don't answer phone. We might have collected Topps for years but we wont be using them again so at least my son will end up saving money in the long run.