Dont recieved package
Dont recieved package
By Robert S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
122 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices.ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online.Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
ToolOrbit (toolorbit.com) has 122 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
122 approved reviews, newest moderated first
Dont recieved package
By Robert S.
Parts came on time...exactly what I ordered..alot of parts to chose from...would definitely order from tool orbit again..
By Greg
Finding what I needed at a fair price.
By Rick H.
have not received package yet
By MAURY
Response from ToolOrbit· Nov 6, 2023
Maury, sorry that you were disappointed by our service. We're diligently working to fulfill your order, please acknowledge the receipt of the order status email that we sent from [email protected] to your mentioned contact details. Please do not hesitate to contact us for further assistance. Thanks and Regards, Edward Marshal ToolOrbit Customer Care
Have not received my order I was depending on these items, can you tell me the expected arrival Date Thank you
By Ronald D.
Response from ToolOrbit· Nov 3, 2023
Ronald, This is to inform you that your order is currently active and we're efficiently working to fulfill it at our earliest. Regarding the expected date, we notified you through our email channel, [email protected], and await your acknowledgment. Apologies for the disruptions caused by this purchase in particular. Should you need further information, please do not hesitate to contact us. Thanks and Regards Edward Marshal ToolOrbit Customer Care
Adapters worked well , have ice maker in garage working off of. Water heater cold side
By CJ W.
I placed an order on the weekend. I understand that you aren't open but I figured the order would process on Monday. You sent me confirmation of the order with the incorrect order number on it. ( the last two numbers were transposed) I paid extra money for faster shipping. I was incorrect when I thought the order would process on Monday. You did nothing with it until Tuesday the 24th of October. It wasn't shipped until Thursday the 26th of October. I was informed that it would arrive on Saturday the 28th of October. It didn't. It arrived on Monday the 30th of October. I am wondering why I paid for faster shipping when I received the package 11 days after it was ordered and your website stated 3-5 days. My first order arrived 4 days after I ordered it with no extra shipping paid for. Your expedited shipping isn't expedited at all.
By Roger R.
Response from ToolOrbit· Nov 3, 2023
Roger, We're truly sorry for the delay and mix-up with your order. Your experience doesn't meet our standards, and we apologize for the inconvenience caused by the processing and shipping delays. We understand your frustration, especially with the paid expedited shipping not meeting the promised timeline. Your feedback is crucial, and we're actively working to improve our processes to prevent such delays in the future. We hope for the chance to serve you better in the future. If you have any further concerns, please reach out to us at [email protected] Thanks and Regards, Edward Marshal ToolOrbit Customer Care
First time buyer, great experience. I will certainly buy again. Thanks you
By Jose A.