Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
638 reviews
Tom BarefootSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hawaii Tours and Hawaii Activities number more than can be found anywhere else in the world. Each Hawaiian Island has its own tour and activity specialties.
Tom Barefoot (tombarefoot.com) has 638 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
638 approved reviews, newest moderated first
Very professional and thorough. We had a good experience starting from the phone conversation to getting our requests accommodated. I wholeheartedly recommend Tom Barefoot's Tours and will use them when we visit Hawaii again.
By Raghu
Ordered my trip online and had phone call confirmation within five minutes! Very, very helpful activity planners with good discounts.
By Mike V.
we were disappointed that we couldn't go to our destination of Mokolini but was the right decision due to weather. otherwise, we had a great time.
By Joe and V.
The “private charter” we booked for a shark cage dive was not what they sold us which was 6 people and a boat to ourselves and 45 min in the water. We did NOT have the boat to ourselves, about 15 people on it and time in the water was 15-20 min not the 30-45 min they list on their site. Lies to book more trips through them. The “reef fishing” boat trip they sold us was not a fishing trip at all, the boat barely had gear, rusted hooks, no line on the poles and one crappy bag of old squid which is why out of 5 of us we only caught 1 little fish for the whole trip. What they sold us and what we got was two very different things and very disappointing with the two trips we booked through toms. Would never recommend.
By DJ
Response from Tom Barefoot· Mar 24, 2019
Here are the comments forwarded to us from the owners of each of the two activities in question: " Shark Encounters does in deed book private charters frequently, in which case you would have had the vessel to yourselves only, albeit at a more expensive price. You could have an hour of time in the cage. The boat itself can hold 12 people on a share basis however there are only 6 persons total allowed in the cage at one time. We are glad you got to experience our magical world of sharks, unfortunately not on your expected terms. We hope to have you back to experience this again on VIP private tour." "Our staff told us these folks had a great time swimming with turtles, snorkeling, reef fishing and catching a fish, and a close-up encounter with a mother whale and nursing calf. We even stayed out an extra half hour for them as they were having such a great time. They left a $100 tip for Capt Chris."
Fast reply. Secured our zip line excursion.
By customer
My family was on Oahu on vacation in February 2018 and booked a shark cage tour. There was flooding at that time and they worked diligently to accommodate 8 of us within the week (water clarity and temperatures). The staff was great and we made memories to last a lifetime! We even saw humpback whales during the trip, so we got a two-for-one! Thanks Toms Barefoot Tours! We will definitely use you again on our next trip to Hawaii!!
By Randall R.
Excellent. This was one of the highlights of our vacation in Kauai. Wonderful catamaran, crew and views. You cruise up the coast for about 1.5 hours seeing the beautiful Nepali coast and some whales (if you are lucky). After that, they turn around and put up the sails. Dinner (steak and shrimp) is served and the bar opens for beer, wine and mixed drinks (all included in the package). On the way back, the sun set was beautiful.
By Russel
We booked two tours on the Hawaiian Islands through Tom Barefoot's Tours. (Road to Hana on Maui & Complete Island Airplane Tour on Kauai). Both were handled great and the tours were excellent. Road to Hana - Valley Isle Excursions was a small group and we went all of the way around the volcano instead of just to Hana and back the same way. Great local guide that grew up in the area. On Kauai, we chose an airplane tour instead of a helicopter. It was great and cost much less. Super pilot and guide (Eric) with Air Ventures. Our entire package with Tom Barefoot's Tours worked great.
By Jessie/Penny
