Great customer service
Great customer service
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
638 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hawaii Tours and Hawaii Activities number more than can be found anywhere else in the world. Each Hawaiian Island has its own tour and activity specialties.
Tom Barefoot (tombarefoot.com) has 638 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
638 approved reviews, newest moderated first
Great customer service
By customer
Very helpful, made the whole trip an amazing experience.
By Michael S.
Everything was smooth. Left my printed docs at home they quickly emailed me them on a different email. All good.
By Eric
Loved it! Saw dolphins and gorgeous fish. Had never snorkeled staff taught well.
By We C.
I had to reschedule due to fires in the area and was quickly rebooked with email confirmations.
By customer
Excellent dinner cruise with a great staff, and great drinks. Best part was on the return and the captain turned off the lights so that we can see how many stars there are. AMAZING
By customer
Our cruisr was canceled and your alternative cruise didn't offer the same thing. We ended up having to start over and find another cruise with 1 day notice
By customer
Response from Tom Barefoot· Oct 25, 2019
Sorry. There are some things we simply don't have control over. The boat you were booked on had to cancel with short notice because of mechanical problems. There was no other boat available that was exactly the same as the one you signed up for.
The lady that took my reservation was very professional and helpful. Looking forward to our Pearl Harbor tour in November
By T C.