What made my experience great was the…
What made my experience great was the customer support!! I was able to cancel my order and they were able to process that promptly! 5 stars for sure thank you
By Stephen B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
237 reviews
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We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.Visit TobaccoStockNeed to Contact us?
Tobaccostock (tobaccostock.com) has 237 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
237 approved reviews, newest moderated first
What made my experience great was the customer support!! I was able to cancel my order and they were able to process that promptly! 5 stars for sure thank you
By Stephen B.
I had an issue with the freshness of my cigars, and when I informed customer service, Rachel immediately went above and beyond in helping me. I was issued a full refund! Thanks Rachel!
By LP
Customer service for an order issue was resolved quickly !
By customer
Excellent customer service!
By Cameron C.
the people who e-mail me they so nice
By no
My 40 pack of wood box came all stale!!! & 2 24 packs of woods some what stale !
By Ella W.
Response from Tobaccostock· Nov 7, 2025
We’re sorry to hear you had this issue with your Backwoods Banana Cigars 40-count box. As soon as you reached out to our customer service team, we issued a same-day refund to make things right.
If there is a problem with shipment or just asking about tracking, everyone is very helpful.
By Sandra C.
They messed up my first order and my previous review reflected that. After the initial difficulty reaching them, they handle the reship promptly and got my missing items to me. Very happy to order cigars again.
By Andrew U.