TobaccoPipesReviews of tobaccopipes.com

Response from TobaccoPipes· Jan 26, 2024

We're very sorry you had this experience. This order was placed Oct 3rd. When we receive an order from a new customer we must reach out and verify age before we can ship, we wait at least 6 days to hear back before cancelling and refunding. Our customer service rep wrote the email given with this order on Oct 3rd and 5th, the order was cancelled and fully refunded on Oct 9th. Our customer service rep answers phones and emails between 8am-4pm Mon-Fri, I'm not sure how we missed each others communications, but do apologize for the inconvenience.

Response from TobaccoPipes· Aug 10, 2023

Thank you very much for the kind words! Appreciate your business and you taking the time to share.

Response from TobaccoPipes· Aug 10, 2023

We regret that your experience left you feeling this way. We are unsure on why you feel we scammed you, but we certainly do not wish to scam anyone and do our best to run TobaccoPipes.com with fairness and integrity toward our customers. Please consider reaching out with more information so we may hopefully remedy the situation.  (update in response to your updated review) It sounds like there has been a misunderstanding somewhere. We do not sell manufactured cigarettes. We do sell Roll Your Own supplies (loose RYO tobacco, cigarette tubes, rolling machines). There are select states to which we cannot send tobacco, which we abide by. If we receive an order from one such state with an item we are not permitted to sell, we reach out via email. If there has been no response after 3 days, we cancel the order, prompting an automatic refund. If this is in some way contrary to your experience, please get in touch. Without a means of identifying your order, it is difficult to assess where the issue lies. It my also be the case that you have us confused with TobaccoPie (this is TobaccoPipes) which has happened before.

Response from TobaccoPipes· Aug 10, 2023

We are sorry you had this experience—international orders can be unpredictable. We are assuming you didn’t check with your import rules and laws prior to ordering. It’s never our intention to hide our policy on international shipping, it is standard in our field and can be found on our website in both our FAQ and Shipping Policy pages. It’s not that we are unaware that there are border requirements, we simply cannot be/keep aware of the specifics of every country and locality. So, we ask that international customers be aware of their local laws and customs and the risk they assume when ordering. We certainly want nothing more than for you to get your package after ordering, but we have no control over what route the order takes or how customs will deal with it.

Response from TobaccoPipes· Aug 10, 2023

Hi, I’m sorry you had this experience with us. I’m assuming you are outside of the USA and didn’t check the local laws or importing rules for tobacco. With tobacco, it is very challenging to get shipments sometimes. This is the first I’ve heard of us having to make a call for inquiry on a package. Sorry again for the troubles.

Response from TobaccoPipes· Aug 10, 2023

We very much regret that your experience with TobaccoPipes.com has left such a negative impression. We try to be forthright and fair in doing business.  I’m afraid I’m not sure what you mean by “spammers”. Though we send emails a few times a week highlighting sales, new releases, etc. we certainly don’t wish to be excessive, and one can always unsubscribe. If you would like to reach out and clarify the situation, we would like to resolve this.

Response from TobaccoPipes· Aug 14, 2023

Calvin, we're very happy that you had a positive experience with our service, but do regret any misrepresentation of a product—never intentional but mistakes happen and we would like them as close to 0 as possible—or if we may have mistakenly shipped the wrong insert. Please feel free if you haven't already to reach out and perhaps we can find a solution.

Response from TobaccoPipes· Aug 10, 2023

We are sorry to hear that your experience was poor and sincerely hope your package did arrive. We did ship your order the day we received it, then it was in the hands of the carrier. The $40+ you paid was a transaction between yourself and the carrier for expedited delivery. But we do apologize for your negative customer service experience and welcome you to reach out with how you felt they had been dishonest.