Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Huge selection of pipes, tobaccos, and cigars from the #1 seller with Best Price, Great Service & Fast Shipping from our small shop!
TobaccoPipes (tobaccopipes.com) has 22 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
22 approved reviews, newest moderated first
Bad Shipping problem, Waiting for a return currently, But the issue is 48 hrs after order it was picked for fulfillment,then says shipped with Tracking info But Nobody dropped it off at the Shipping Location Obviously because 72hrs later USPS Tracking says still waiting for the package, but label was created 2days prior customer service dept. Seems to be OK though
By John D.
i placed 2 oders during my stay in dubai as its my second home i used my uae bank card so they cancelled my order since shipping address is kazakhstan. anyhow now im in kazakhstan and i write to customer service; im ready to use my local bank card and local address to avoid cancellation. and tobaccopipes reply was about “fraudulent transactions” which i find disrespectful and extremely unprofessional. just bought the same cigars with montefortuna, even better price.
By SiaRon
I placed an order. A few days later it was cancelled with no explanation at all. Said "refunded" but has not been credited to my card.
By Patrick L.
Response from TobaccoPipes· Sep 6, 2024
Hello, Patrick. We're sorry you've had a frustrating experience. I see you were ordering from a state we are not permitted to ship tobacco to. Checking the timeline of your order, it was placed on the 25th, and we sent you an email the following day explaining why we were holding the order. These messages can sometimes go to spam, so you may have missed this, but when we didn't hear back, the order was cancelled and a refunded was submitted on Aug 28. It usually takes 24-36 hours for the refund to show in the account, but this can vary depending on the bank. I assume it showed in your account within a day of your review.
They should get 10 stars excellent customer service! highly recommended.
By Chris
This is the only place I will get my tobacco from. I always get my orders when expected and have never had a problem with quality.
By Rose
Response from TobaccoPipes· Apr 15, 2024
Love to hear that, thank you Rose! Appreciate your business and your taking the time to let us know.
Order never arrived. Had to file a chargeback.
By Seth
Response from TobaccoPipes· Apr 15, 2024
Hello Seth, very sorry to hear your order didn't arrive. We sent a request for more information but haven't heard from you, and cannot identify your order and what the problem might be. We hope you will reach out and we can fix this.
Had the same issue as just about everyone else. Made my order, they immediately took the money, it stayed in "awaiting fulfilment" for over a week. I messaged them stating my concern and how long it usually takes to fulfill. They of course messaged stating it is in hold due to age verification. How am I supposed to know that if they've never said anything about that? I had to reach out. So, they wanted a picture of my ID showing my name and date of birth.(Im in the 30's) Did that (even though it felt sketchy and probably was), then after another few days, they refunded my money with no explanation. I'm just thankful I got my money back. I don't understand how others get orders from this site, unless it's all fake. I would pay attention to all the negative reviews from this site. *Update* They left a message on my phone apologizing, something went wrong with the e-mail that I sent verifying my age. The Woman said she took care of everything and updated my information and that they shipped my items, hoping that they can regain my trust. I checked the site and it says shipped, $0.00. So if the package actually arrives, I will give them another go.* Fingers crossed that this WAS just a mistake and that there actually is an excellent customer service, because she sounded sincere and really nice.
By Tyler L.
Response from TobaccoPipes· Mar 26, 2024
We're very sorry for this experience. This was our mistake and we regret it was made, but do hope you were able to receive your order. Thank you.
Tobacco order came in, and it was missing half the order. Spoke to the lady in sales and they said they'd get the order shipped out and on the way. I finally after a few weeks of waiting have my tobacco. I gave them a 2.
By Kevin M F.
Response from TobaccoPipes· Mar 26, 2024
I'm glad that you did receive your full package, but sincerely apologize for your wait and the trouble.
