Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
102 reviews
Tobacco GeneralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
102 approved reviews, newest moderated first
very easy to order. I did have a glitch during delivery and I reached out to the company for help. Within an hour they wrote back to me and had solved the issue. My package arrived on time and in excellent condition.
By Judith
They always deliver as promised
By Enos
Best prices, great shipping and absolutely the best in customer service
By Sherry M.
Easily changed order after my mistake
By Michael H.
I made a mistake on my shipping address and they took care of the issue promptly.
By Nancy D.
great prices but I wish I could speak to a live person if needed Quick response to emails though looking forward to receiving my order
By Angela W.
Customer Service was awesome they replied quickly and respectfully once i explained the problem they fixed it almost immediately, they even followed back up with me to make sure everything was working so I this is some of the best Customer service I've experienced in a long time, I highly recommend shopping here
By Billie B.
Great and friendly
By Kathy J W.
