Tobacco GeneralReviews of tobaccogeneral.com

821 N St, Ste 102, Anchorage, Alaska

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The Fair Hearing score

4.6/ 5

Excellent

102 reviews

Tobacco General4.6Excellent

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About Tobacco General

Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!

Tobacco General (tobaccogeneral.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: tobaccogeneral.com
Website: tobaccogeneral.com
Category: Smoking & Tobacco
Location: Anchorage, Alaska
Listed on The Fair Hearing: 2026

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Apr 30, 2026

This company does bad business

I was happy with Tobacco General until now. I hand been ordering for years with no issue. I ordered 6 boxes of billionaire natural and 2 boxes black and mild. I am missing a box of billionaire. I reached out and they informed me they will not be sending out the box. They showed me a video of a guy packing a box but no proof it's my package. Also the video doesn't show the box being sealed. The Payson couldn't taken a box or if that was even the correct package. I spend between 1 and 300 each order. Why would I lie about 1 box that costs 15.99 smh. I still be ordering from Amazon for the foreseeable future. I have to find somewhere else to get black and milds from but I refuse to spend another dollar with this horrible business. I hope the business collapses and they don't ever make another dollar. I also reported them to the BBB over $15.99

By Amber

Response from Tobacco General· May 1, 2026

We’re sorry to hear you feel this way, especially after being a longtime customer who spends between $44 and $231. We understand how frustrating it is to believe an item was missing from your order. By the way, thanks for filing a chargeback. We wish you the best of luck in your endeavor to purchase from other stores after this. After reviewing your recent correspondence containing inappropriate language and completing a full investigation into your order, our decision will remain final and will not be reversed. After a full review of this order, we can confirm it was packaged correctly. We verify every shipment for both correct quantity and correct product variant before it leaves our facility, and in this case, our packaging review and security footage both support that all items were included at the time of shipment. We investigated accordingly. Based on our findings, we were able to determine that an item was not missing when the package left our warehouse. For that reason, we advised you to check with anyone who may have accepted the package on your behalf or opened it before it came into your possession. We understand missing-item concerns are frustrating, which is why we take every report seriously and review each case carefully before making a final determination. We wish you the best of luck and happiness wherever you decide to go.