Very easy to order and fast shipping.
Very easy to order and fast shipping.
By Greg L.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
491 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2010 TimberPlates.com has made it easy for architects, builders, and homeowners to build artful timber framed structures. Our precision-cut custom and stock steel plates add beauty and strength to any timber frame project. We are dedicated to providing fast, friendly customer service at prices our competition cannot touch.We are a small, family-owned business located in the heart of Central Texas. But don't let our small size fool you. We use the latest in CNC Plasma technology to achieve accurate, repeatable, clean cuts every time.
Timberplates (timberplates.com) has 491 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
491 approved reviews, newest moderated first
Very easy to order and fast shipping.
By Greg L.
Jake was so helpful with our project! Great products!
By DALE
These folks are great to work with. I needed a custom hanger to repair some beams. With a quick conversation they knew what I needed. They sent a picture of what it would look like to verify. They had it made and shipped to me in under 10 day. The people I dealt with were all a pleasure to work with. I would not hesitate to do business with them again.
By Jim E.
Very impressed with the quality of the product. Glad to see made in the USA! God bless!
By Tommy R M.
Exactly what I ordered with great craftsmanship.
By Gary B.
JAKE is the man! So helpful, amazing service. Love doing business with Timberplates!
By Dino C.
The delivery was delayed and the communication about my order was slow. Not a very personal experience.
By Robert C M.
Response from Timberplates· Mar 5, 2024
We are sorry to hear you feel this way. We did tell you at the time you placed the order that the lead time of the third party vendor parts would be 20-25 business days, plus shipping. And when you asked for a status, we told you it would be the last week of the month, which was still within that timeframe. We shipped your order on 2/27 so were within our original lead time and our status update. Since we were shipping within our promised time and you would have gotten a tracking number when it shipped, we didn’t follow up. We do value your feedback and we strive for high customer satisfaction so again we are sorry that we did not meet your expectations.
I am a novice, remodeling a loft apartment. Timbers were in place, however needed the plates to tie together the look of the beams; didn't know a VT3 from a VB3. Timberplates tutorials walked me through the decision making process, including how to calculate the pitch. Ordering was simple, delivery was very quick and the fit is perfect. Thanks!
By Novice