Excellent website. Fast service.
Excellent website. Fast service. Product as advertised. Good shipping.
By Guest
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
491 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2010 TimberPlates.com has made it easy for architects, builders, and homeowners to build artful timber framed structures. Our precision-cut custom and stock steel plates add beauty and strength to any timber frame project. We are dedicated to providing fast, friendly customer service at prices our competition cannot touch.We are a small, family-owned business located in the heart of Central Texas. But don't let our small size fool you. We use the latest in CNC Plasma technology to achieve accurate, repeatable, clean cuts every time.
Timberplates (timberplates.com) has 491 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
491 approved reviews, newest moderated first
Excellent website. Fast service. Product as advertised. Good shipping.
By Guest
The product is just what we needed to create a more open space on our new deck. It pairs so well with the black fan. Our architect was quite impressed with the quick response and drawings, specific to our deck, that allowed him to verify sizes with the engineer. He will absolutely recommend Timberplates to his clients. We had trouble with shipping but that is on UPS. Laurel could NOT have been more attentive, responding after hours on a holiday weekend, trying to track down our packages.
By Nanette B.
More than fair price and service was easier than going to a hardware store.
By Tryon W.
They were very helpful and everything arrived quickly and is very well made and sturdy. Also I spoke to a woman there that made everything easy.
By UTAH
From the moment I sent a custom design request, communication was quick, responsive, and involved an actual human on the other side. Fabrication and delivery was even faster than I expected. There was a fabrication error that I was able to resolve quickly and satisfactorily due to their responsiveness. The company was gracious and made things right. Overall a wonderful experience throughout every process. Would highly recommend.
By David A.
Products looked great! Fit perfectly!
By Darla
Quality product, great pricing, prompt delivery.
By David J.
Awesome service and very quick turn around time easy to deal with
By Thomas M.