Prompt response
Contacted customer service when replacing a damaged lock cylinder in a failed theft attempt. I was promptly responded to and offered a discount on my new purchase. Thanks!
By Jason D.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
391 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TiGR Locks are strong and lightweight. TIGR Locks are the lightest insurance rated u-locks in the world, weighing in at a remarkable 431g or 475g. All TIGR Locks feature simple push-button locking and a flexible shackle for quick and easy lock-ups. Two keys included. The available TIGR frame mount holds the lock snug on your bike as you ride so the lock is there when you need it. All TIGR Lock shackles are covered in a soft clear plastic coating to protect your bike frame from scratches. TIGR Locks come in two sizes: mini - With a flexible locking area of about 4 inches by 7 inches, the triangular shaped TIGR mini provides ample space for locking bike frame to bike rack. mini+ - The rectangular TIGR mini+ with about 4 inches by 8 inches of flexible locking area, provides more locking options. All T TIGR Locks provide proven anti-theft protection for quick stops anywhere and longer stops in lower risk areas All TIGR Locks are designed and built in the USA
TIGR Lock (tigrlock.com) has 391 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
391 approved reviews, newest moderated first
Contacted customer service when replacing a damaged lock cylinder in a failed theft attempt. I was promptly responded to and offered a discount on my new purchase. Thanks!
By Jason D.
Broke one of our brackets and needed a new one. Reasonable priced item received quickly and Billy better than the original.
By M. A.
Response from TIGR Lock· Aug 6, 2021
Thank you. Sorry to hear about the broken clip. Please send a note to [email protected] if you want to tell us more about that. We try to learn from such things.
My bike got stolen and they broke easily that tigr lock
By Vi
Response from TIGR Lock· Aug 4, 2021
We are very sorry to hear about the loss of your bicycle. We understand the frustration. We received your email and look forward to learning more about the situation. Unfortunately, no lock alone can eliminate the risk of theft. Bicycle registration services like bikeindex.org can help increase the chances of bicycle recovery.
It took a few years, but the strips of hook-and-loop fastener that mount my lock to my bike got worn out. For only seven bucks, I got another few years' worth of lock-mounting ability. The package even came early.
By Frank H.
I love the lock. I got the mini. I may have done better with the bigger one. But that's my fault. This lock is perfect in every way. Secure. Light. Very well designed and built. Why spend $$$ on a lightweight bike and then carry a heavy lock? The Tigr was exactly what I wanted.
By Paul
Great locks and great service. I got locks for me and my wife keyed to the same key. Where ever we go, we know one of us has the key!
By Nathan K.
The lock is strong, light, and convenient. It works perfectly for my OneWheel Pint.
By Jonathan
Great product and super great service
By Benjamin M.
Response from TIGR Lock· Jul 30, 2021
Thanks!