ThriveworksReviews of thriveworks.com

My short Zoom meeting with Virginia Martinsen, was a complete waste of time. For someone that has worked for over 20 years in the practice, she was the most unknowledgable, rude and gave NO help to my situation. She wanted to see how I could change the circumstances around me, rather than giving me skills. She asked me what mindset skills or coping skills do I think I needed" What the heck? She is the therapist. I was not pleased, and will seek help elsewhere.

Charged for services I didn't know they would charge me for.

Thriveworks confirmed at least twice that we would only be charged a $20 co-pay, only to receive a large bill about six weeks after our last session. I told them not to bill my credit card on file until we had resolved this issue but they charged my credit card anyway. Their fees for services are very high. I found the therapist to be minimally trained for therapy and inexperienced. I will not use Thriveworks again and I do not recommend using them. Update: I emailed them at the email address below as they requested, to resolve the issue, and they have not responded to me. I am changing my star rating from one to two.

I had an extremely disappointing and discouraging experience with Thriveworks. It took me years to work up the courage to seek mental health help, which is part of why I needed help in the first place. When I finally made the decision, I scheduled the earliest appointment available — a 7:30am session — even rearranging my work schedule so I could attend. I was genuinely hopeful and optimistic that I was finally taking the right step. That optimism didn’t last long. From the moment the virtual appointment began, I felt uncomfortable. While I understand that not every provider-client match will be perfect, the tone quickly became dismissive. I explained that I was struggling with attention issues and was seeking guidance — whether that meant therapy, medication, or next steps. Instead of being guided, I was asked if I had a psychological evaluation. I didn’t know what that was, and the response I received felt irritated and condescending, as if I was wasting the provider’s time. At that point, I shut down completely. Being spoken to that way — especially when you’re already vulnerable — was upsetting and discouraging. If a psychological evaluation was required before seeing a provider like that, this should have been clearly explained when I initially scheduled the appointment. Thriveworks is the professional organization here; I shouldn’t have been left to discover that requirement during the appointment itself. Ultimately, the session was unhelpful and emotionally draining. I never moved forward simply because the entire experience left such a bad impression. To make matters worse, over a month later I received a bill for $179. I submitted a billing complaint and, nearly two months later, I’m still getting the runaround — vague explanations, long delays, and references to a high volume of billing issues. Mental health care should feel supportive, respectful, and human. Unfortunately, my experience with Thriveworks felt transactional and disorganized. I would strongly recommend doing thorough research and considering other providers before choosing this company.

If I could leave zero stars, I would. The therapist seemed disengaged and read directly from a script the entire session. To make matters worse, I was billed twice for one appointment—despite their own billing policy stating they file the insurance claim first, then bill the patient. I ended up being charged $208 for a single session. I will never use this company again. I have reached out 3x --with no response from Thriveworks. DO NOT USE THRIVEWORKS. ```

I tried to get in contact with my therapist and nobody was able to get me in touch with her. I needed to inform her I have contracted Covid and would not be able to attend our appointment today

Very terrible experience with billing. Took out an unauthorized payment of over $1,000 from my account. Tried calling to work out a payment plan, or have a refund of some sort. Did not help at all.

I am so happy I left Thriveworks when I did. There is some serious problems within billing. I left them last year when I got one bill for 5 different counsel settings. There were no charges on my account and no one had said anything about a balance that was due untill after months later that one bill showed up in my email for 5 different occasions. No one could explain why these charges came about because all the other charges were covered with insurance. Anyway, I went ahead and paid with my credit card and decided to leave Thriveworks because of this. Now, a year later I just received the same bill in my email telling me that it wasn't paid. I went to the BBB with this because I feel I need this on record showing my credit card payment for this bill. I would never recommend this company to anyone. Please make sure you keep a record of your payments if you're using this company.