They claim the products were delivered…
They claim the products were delivered without actually sending them, and they don't issue refunds. Don't buy from them, don't let anyone else buy from them, stay away.
By Ali A.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our official flagship store features a collection of meticulously crafted lighters, all newly produced in 2024. While preserving the classic charm of THORENS, we have significantly enhanced product detail quality. Our single and double claw lighters now offer improved durability, ignition rates, and longevity.
Thorens Lighter Official Site (thorenslighter.com) has 56 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
56 approved reviews, newest moderated first
They claim the products were delivered without actually sending them, and they don't issue refunds. Don't buy from them, don't let anyone else buy from them, stay away.
By Ali A.
I love my black Hollowing Machine ejection lighter. It is smaller than I thought, but it makes it the right size for my pocket. The design is very unique and a conversation starter. It also functions every time.
By Ed E.
Livraison rapide et emballage de qualité, superbe briquet !
By cliente
Ja, es ist von China. Aber es ist wertig und gut.
By Reiner S.
The parts I ordered are high quality and arrived packaged safe. I took away one star because the shipping time was much longer than expected.
By Rich
Well designed and built and I like the design taht I bought.
By Howard Acree A.
The after-sales service was poor, meaning it is difficult to return worn or damaged parts to the seller, or it will cost as much shipping cost as the lighter itself. Eventually I have given up returning to the seller due to shipping cost issue.
By Ricky L.
Das Produkt (Feuerzeug) wurde sehr schnell zugesendendet und war gut und sicher verpackt. Es entsprach zu hundert Prozent der Beschreibung und wurde in einer hübschen Verpackung geliefert.
By Ralf von der B.