two lighters
Both are great. On one the personalization was upside down. Customer service. Let me keep it and sent me a new lighter correctly lettered.
By Whale
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our official flagship store features a collection of meticulously crafted lighters, all newly produced in 2024. While preserving the classic charm of THORENS, we have significantly enhanced product detail quality. Our single and double claw lighters now offer improved durability, ignition rates, and longevity.
Thorens Lighter Official Site (thorenslighter.com) has 56 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
56 approved reviews, newest moderated first
Both are great. On one the personalization was upside down. Customer service. Let me keep it and sent me a new lighter correctly lettered.
By Whale
Très décevant. J'ai reçu un produit défecteux et je n'ai reçu aucune proposition de remplacent, seulement des suggestions à appliquer moi-même avec pour résultat un briquet totalement inutilisable.
By Bruno K.
中国本土からの購入になり、物理的な時間はかかりますがか梱包がしっかりしていてとても安心できます。何しろ品質が素晴らしいです。
By 菅野 智.
Gut verarbeitete Feuerzeuge. Bei Problemen schnelle und kompetente Hilfe !!
By Sammler aus Schwäbisch G.
Response from Thorens Lighter Official Site· May 20, 2026
Vielen Dank für Ihre großartige Bewertung und Ihr Vertrauen in THORENS. Es freut uns sehr zu hören, dass Sie mit der Verarbeitung unserer Feuerzeuge zufrieden sind. Ebenso wichtig ist uns, dass wir bei Fragen oder Problemen schnell und zuverlässig helfen können. Wir wünschen Ihnen weiterhin viel Freude mit Ihrem THORENS Feuerzeug.
What an amazing lighter, 1st class quality’s
By Omar Carrillo C.
Order shipped pretty fast. Shipping to the U.S. was 2-3 days. But it actually took 2 weeks because they ship from China. Don't say that my order will be there in day if its really weeks. But lighters are 5 star, I will purchase more at some point
By Chris
Response from Thorens Lighter Official Site· May 20, 2026
Thank you so much for your honest feedback and for the 5-star rating on the lighters. We are very glad to hear that you are happy with the quality, and we truly appreciate your patience with the shipping time. Some THORENS products are available with U.S. local EXPRESS shipping, which is usually much faster, while products marked with air shipping are shipped internationally and may take longer. We will continue to make our shipping information clearer so customers can choose the option that works best for them. Thank you again for your support, and we would be happy to serve you again in the future.
I sent y'all a e mail saying the bamboo lighter did not lite properly and the screw knob that holds the flint in always comes unscrewed and comes off loosing all the flints I asked for another lighter and y'all said you would send it and I never got it. Not happy
By kevin H.
Super expérience et des briquets vraiment magnifiques. Pour les collectionneurs c'est vraiment génial. Emballage très soigné. Je recommande a 200%
By Remy