Quick shipping
Quick shipping
By Arthur
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Quick shipping
By Arthur
Good Product--Fair price--Quick service
By DONALD
Thank you Thompson cigars! You guys are great! Order came a day earlier than we talked about! Billing and customer Service is excellent! You have a new customer!!
By MARTIN
Timely delivery and quality of the cigar. They were not dried out and that was a great smoke. Very. Very Satisfied. Life long customer now.
By Senior
Very dry product. The delivery tends to be extended - seems orders don’t ship quickly.
By Tim
The last few orders came immediately..orders previously were delayed far longer than I liked
By Keith
Montecristo White Series Rothschilde were kind of dry and a tough draw. Not like the ones I have purchased here in the past.
By Djm
You charged me much more than the agreed amount. I have informed Discover that this was unauthorized. I have been a good customer and don’t understand. Glenn Head
By Glenn H.
Response from Thompson Cigar Company· Aug 25, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.