Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,558 reviews
ThinOpticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.
ThinOptics (thinoptics.com) has 1,558 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,558 approved reviews, newest moderated first
Broken glasses were replaced. Always a great experience with ThinOptics.
By Joe
Response from ThinOptics· Jun 2, 2026
Thank you for sharing your experience! I’m so glad to hear your broken glasses were replaced and that you continue to have a great experience with ThinOptics. Providing quick, reliable support is always our priority, and it’s wonderful to know we’ve met your expectations.
I received excellent costumer service
By Mauricio B.
Response from ThinOptics· Jun 2, 2026
Thank you so much for your kind words! I’m delighted to hear you received excellent customer service. Providing prompt, attentive support is always our goal, and it means a lot to know your experience reflected that commitment.
I really do like the product idea, however the lenses do not stay secure in the plastic phone holder and often fall out, sometimes making it hard to retrive if they slip between seats and tight spaces. The holder needs to be better secured so the glasses so don't pop out. My holder actually broke and a lens broke which the company replaced. Now, another lens I never used before just broke. I think I will just give this up, unless the product overall improves with a better design.
By Nancy C.
Response from ThinOptics· Jun 2, 2026
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the repeated issues with the holder and lenses . I understand how frustrating it must be when the glasses don’t stay secure and end up damaged or lost. We’ve already replaced your broken lens once, and I’ll make sure to raise your concerns with our design team so they can review the holder’s security and durability. Your feedback about the glasses popping out and the need for a sturdier design is very valuable, and it helps us identify where improvements are most needed.
They addressed my issue immediately and resolved it quckly
By Mark R.
Response from ThinOptics· Jun 2, 2026
Thank you for sharing your feedback! I’m delighted to know your issue was addressed immediately and resolved quickly. We truly appreciate your kind words. It’s always our goal to provide prompt, effective support and ensure you feel taken care of.
Thin optics is a premier example of excellent customer service. Anytime their eyeware has been damaged they’ve replaced the product with a great attitude. Excellent company
By RM
Response from ThinOptics· Jun 1, 2026
Thank you so much for your kind words! We’re delighted to hear that our customer service has made such a positive impression and that we’ve been able to replace your eyewear with care and a great attitude whenever needed. At ThinOptics, we believe excellent service is just as important as innovative products, and your recognition means the world to us. We’re grateful to have you as part of the ThinOptics family and look forward to continuing to support you for many years to come.
It is easy to read with their onthe nose glasses and great to carry in my purse for checking prices and reading menus. I also have a pair ne the bedroom for reading the small print on medication boxes minisucal instructions.
By Marcy S.
Response from ThinOptics· May 26, 2026
Thank you so much for sharing your experience with our on‑the‑nose readers! We’re delighted to hear how convenient they are for everyday use—whether it’s checking prices, reading menus, or keeping a pair by your bedside for those tiny medication instructions. Knowing that they fit seamlessly into your daily routine means a lot to us, and we’re glad they’re making life a little easier. Your feedback inspires us to keep creating products that bring both practicality and comfort to our customers.
I have the Thin Optics case attached to my cell phone cover. I have used them for the last 15 years. So, for a man like me I have my Thin Optics glasses in my pocket all the time. You never have to worry about bringing or leaving extra pair of glasses anywhere at work or in your cars, etc. I have recommended and promoted Thin Optic glasses to so many men that I know and just met and approximately 20 of them have purchased the Thin Optic glasses. My friends actually think I work for them. It is a fantastic product. The customer reps are so courteous, knowledgeable and always responsive. They also replace them at no cost when the nose piece sometimes breaks. The initial price is fair too. Once you buy them, you will always use them.
By Joe A.
Response from ThinOptics· May 20, 2026
Thank you so much for taking the time to share your thoughtful feedback. We’re delighted to hear that Thin Optics has been a trusted part of your everyday life for the past 15 years. Knowing that you always have your glasses with you and that you’ve recommended them to so many friends is exactly the kind of impact we strive for. We’re especially glad our customer support team has been courteous, responsive, and helpful whenever you’ve needed assistance. Your comments about product durability, fair pricing, and our replacement service mean a lot to us, and we’ll be sure to share your kind words with the team. Your loyalty and advocacy are truly appreciated. We’re grateful to have you as part of the Thin Optics community, and we look forward to continuing to serve you with products that make life simpler and more convenient.
Really good product but even better, AMAZING customer service. The glasses I bought from Thin Optics are (of course) very delicate, and quite quickly after I purchased them, an arm snapped off. I returned to the website to buy a replacement pair, but the price had sky-rocketed in the meantime (I assume due to the political situation in the strait of Hormuz meaning materials aren't getting exported/imported?). I contacted them asking for an explanation for the price hike and explaining what had happened to my pair, and they replaced them free of charge. They were so polite and understanding. Very impressed - this level of service is incredibly rare these days!
By Susannah
Response from ThinOptics· May 18, 2026
Thank you for taking the time to share your experience with ThinOptics! We’re so glad to hear that even though your glasses faced a challenge, our team was able to make things right quickly and with care. Your kind words about our Customer Service mean the world to us. We believe that going above and beyond for our customers should always be the standard, not the exception. Knowing that you’re impressed with both our product and our support truly motivates us to keep delivering at the highest level. We’re honored to have you as part of the ThinOptics family and look forward to continuing to serve you with the same dedication.
