Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,558 reviews
ThinOpticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.
ThinOptics (thinoptics.com) has 1,558 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 187 reviews with 1 star · Clear filters
Haven’t yet received the replacement glasses!
By Greg F.
Response from ThinOptics· Oct 23, 2026
We are truly sorry to hear that your replacement glasses have not arrived yet. Having to wait twice is completely unacceptable, and we deeply regret the added frustration. Our team is reviewing the status of your replacement shipment right now, and we will reach out to you directly via email shortly with an update to get this resolved.
I still have not received my glasses. When I look at the DHL site, it looks like it has not left Union City. It just says In Transit and they keep moving the delivery date out. Not sure I will ever get the glasses.
By Becky O.
Response from ThinOptics· Oct 23, 2026
We are truly sorry for the delay and the frustration this has caused. Seeing a package stuck 'In Transit' with repeatedly pushed delivery dates is incredibly concerning, and we completely understand your worry. We are actively reviewing your order and shipment details with DHL right now, and our support team will reach out to you directly via email shortly with an update to make sure this is resolved.
My glasses did not come with cases which I think is the whole point of why thinoptics could be a good product - a nice thin case with glasses inside that protects them? I did try to reach out to get the order fixed and heard nothing back and I can not use my glasses as they are too think to put in my purse unprotected.
By Sara T.
Response from ThinOptics· Oct 21, 2026
I am so sorry to hear that your glasses arrived without their cases, and I sincerely apologize for the lack of response when you reached out previously. I want to get this fixed for you immediately. I will be reaching out to you directly via email to assist you further and make sure we get those cases sent your way.
Absolutely terrible. Product was not delivered on time or at all!
By SERGE M.
Response from ThinOptics· Oct 19, 2026
We are so sorry to hear this. Failing to deliver your order on time—or at all—is completely unacceptable, and we understand your frustration. We are raising this issue with our fulfillment team to prevent this from happening again.
you took my money and never shipped the product.
By scott
Response from ThinOptics· Oct 15, 2026
We are truly sorry for the frustration and inconvenience this situation has caused. This is certainly not the experience we want for our customers. We are looking into your order right now to see what happened. We will send you an email directl to assist you and get this resolved right away.
Product is frail, fragile for even modest activity unless exstream care is taken. It is nothing like what was advertised and is too expensive. Cannot recommend and will seek a refund.
By John D.
Response from ThinOptics· Oct 12, 2026
We are so sorry to hear that your glasses fell short of your expectations for durability and value. We want every customer to feel confident in their purchase, and if our products aren't fitting your lifestyle, we completely respect that. I have seen that a colleague of mine has sent you an email regarding this matter.
Be truthful when you describe a product as MagSafe. It is BS to tag a product in that manner because there is no magnetic component on the case, therefore in its native state, it is “safe” to expose it to one’s phone. By that logic, perhaps cereal companies should brag that their products are MagSafe.
By Disappointed C.
Response from ThinOptics· Oct 12, 2026
We apologize for the frustration and confusion regarding our product description. To clarify, while this product features our proprietary Connect magnetic mount system, it is not MagSafe compatible. MagSafe relies on Apple's specific circular magnet array, whereas our design uses a separate magnetic layout made specifically for our Connect adhesive mounts and brackets. We appreciate you sharing this feedback, as it shows us where our description needs to be clearer.
Buyer beware. I purchaseed a product and paid ffor express shipping. Unfortunately,t hey waited to ship it and I could have received the item without having to pay extra. In trying to correct the issue, I called. Tried several times to reach someone after their 1-minute promotional speech. I guess they see their helpline as an opportunity to sell rather than support their customers. Now i'm trying to email customer sevice and the emails bounceback as rejected. There are other providers. Be careful with this one.
By customer
Response from ThinOptics· Sep 18, 2026
Thank you for bringing this to our attention, and we sincerely apologize for the experience. You should not have to pay extra for delayed shipping, nor should reaching our support team be a hassle. We are investigating the email bounceback issue immediately. Please direct message us your order details so we can issue a full refund for your express shipping fee and resolve this for you right away.
