I received a quick reply and with…
I received a quick reply and with suggestions to help with the insoles.
By Palmira R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
I received a quick reply and with suggestions to help with the insoles.
By Palmira R.
XSTANCE stand behind their return policy 100% and the credit back was fast after contacting them and returning the insoles by mail with a tracking number.
By Susan
I got my insoles and they made a big difference in my game. Less pain. Easy to cut to fit. Sturdy
By Suzan F.
Getting a response back. I feel the return percentage however should have been more than 30 percent . 50 percent would have been more acceptable.
By Diane
I can't believe how much pain was gone so quickly! I'm 2 weeks in and just about healed. I'm thankful that I bought extra inserts for my other shoes. Great price, fast delivery and real quick healing, thank you guys!!!
By Roxanne M.
This was my first time trying this insoles and heel guards. The insole has a good ark support those I kept but unfortunately the heel guards didn’t work for me. I contacted the return company I explained my problem with heel guards I sent pictures to demonstrate my problem and they give me option, after approval they agreed to accept the heel back as an exchange for another insole. What I don’t agree is that I payed for the return fees and first place it was not in my mind to purchased the heel guards but after seen their advertisement I thought this might help my feet to improve. At the end of all I had a good customer services, the company understood.
By Maricela T.
My feet feel so much better I've tried other insoles and even bought orthotics from The good feet store these work the best that's why I've ordered 3pair
By Joseph R.
XStance customer service is fast and professional, and gives helpful advice/support. I am having Achilles tendonitis and plantar fasciitis in my right foot/heel. I was given several suggestions to try. I'm in the process of testing each of them and will get back to customer support afterward.
By Maria Z.