Answered fast
Answered questions
By Mary M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
784 approved reviews, newest moderated first
Answered questions
By Mary M.
This is the only pair of inserts that seems to help Plantar fasciitis
By Terry J.
I recently bought a pair of slippers and found them very hard and uncomfortable. I checked on getting a refund and was offered 30% refund and I keep the slippers. After finding out all that was involved in returning them for a full refund, the customer service representative that helped me really did me a favor. Thank you for all your help. David A Wright
By DAVID W.
I expected to not like my new insoles, but surprisingly I do like them. Hope they help my ankles from rolling in.
By Sally
Stephanie Kessler responded very quickly to each of my questions. Her emails seemed to be professional and warming. The fit of my inserts were very good. She gets a five star rating in my book. Thanks Mark
By Mark
Shipping was too slow. Product excellent.
By Donald
Response from XSTANCE· Jul 23, 2026
Hi Donald, Thank you for taking the time to share your review. We are thrilled to hear that you find the product excellent and that it is working out so well for you! At the same time, we are truly sorry that the shipping took longer than expected. We completely understand how frustrating delays can be. While delivery times can sometimes be affected by factors beyond our control, we take your feedback seriously and will definitely look into our shipping process to see how we can improve. Thank you again for your patience and support. Please feel free to reach out if you ever need anything else! -XSTANCE Team-
These shoe inserts have been great and helped my recovery from Achilles tendon injury.
By Bruce
The insoles are fantastic!!!
By Cindy C.