Good product, terrible service.
Great product, not dissing on them there. However they lack very big on the customer service. At least for me. I broke the end section on my rod and emailed about purchasing a replacement, took them 3 days to get back to me after I sent three emails. Emailed back and forth for one day, they were going to send me a link to proceed with the replacement. It’s been 4 days since then and haven’t heard back to revive the link. I’ve sent more emails and still nothing. I like the pole a lot, however I could order a new one from any company and have it at my doorstep before I get my replacement. Not impressed at all. Other reviews state that they were quick and made the process easy, I wish it was the same for me.
By Lakota