Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
99 reviews
The VetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Vets is a new kind of veterinary experience that works better for everyone: the vets, the pets, and their devoted humans.With proprietary technology that helps prevent, diagnose, and treat medical conditions, we can deliver clinic-level pet care without the clinic. So you never have to sacrifice high-quality care for convenience.Our best-in-class veterinarians bring their expert care to you, offering at-home visits in a stress-free environment. Because when pets are more relaxed, it’s easier to give them the exceptional care they deserve.
The Vets (thevets.com) has 99 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
99 approved reviews, newest moderated first
The vets who work for this company are wonderful. The company itself and its customer service is terrible. I have been trying to resolve an issue for months now that is 100% their fault, and they won't respond to my emails.
By Kate K.
The Dr's (especially Dr Bryan) and vet techs are very caring and gentle with my cats. The process of an appointment is horrible. Made the appointment, got the confirmation and then....5 emails, 6 texts and 3 phone calls wanting information. All of which they had but kept repeating the process over and over. My cats were well taken care of and stress free but me on the other hand got very stressed out from this messed up process when all my thoughts should have been with my cats. The travel fee has also gotten astronomic since The Vet took over, other fees are very reasonable. I will continue to use The Vets because of the care from the veterinarians but please try to do something with the office end of things. Last but not least why no android app? You have apple and I personally don't know anyone that has an iPhone. Thank you
By Judy P.
Unfortunately this company absorbed the company that my mobile vet was working for. He is great. His new company is terrible.
By Danny M.
Impossible to get someone to call you back! My dogs medicine has 5 refills and I contacted them a week ago with promises a refill would get sent in, I've had to email them 3 times and my poor dog is still miserable. I'm going to my local vet today and spend more money because this place can't return a call/email. I'd definitely call your local vet, these people aren't good.
By Carolyn R.
We are an existing Bettervet customer. The vets bought Bettervet, and we no longer have service/a vet. How did we find out? Unable to book online. No response to email. But calling in, "We don't support your area anymore." Acquire business, check, acquire customers, check, alienate existing customer base, check, plus.
By Piyum S.
I needed a vet who could come to me due to mobility issues. The veterinarian and who I assume was, her assistant were both great. My cat was evil, but they were still great. Highly recommend.
By Joshua G.
Caring team, excellent care, no stress—would highly recommend!
By April E.
I could not be more pleased. They came on time and were well prepared. They had previous records for all four of my cats and knew what needed to be done. They were very kind and gentle. The cats loved them. I will definitely use them again.
By Steve B.
