The VetsReviews of thevets.com

Una vez más, llevé este pasado domingo a mi perrita Lasaña por urgencia por vómitos de sangre, y el trato inmejorable, por su competencia y humanidad tranquilizándome y explicándome todo. Hoy he ido para que la revisaran y comprobar que la recuperación es completa, y una vez más todo perfecto. Inmejorable, de 10!!!

The Vets are unprofessional and dishonest. They advertised a $135 discount, admitted their billing mistake, then ignored me for months and never issued the refund. The vet visit itself was sloppy—no weighing, wrong records, ignored my concerns, and no follow-up on the prescribed medication. A complete waste of money and time.

I scheduled an appointment with The Vets and had an awful experience start to finish. The website promised a $135 first visit discount which the provider subsequently did not include. When contacted, customer service acknowledged their mistake and promised it would be resolved shortly, then proceeded to waste my time for months without any refund. Eventually they stopped responding entirely and never refunded my money. On top of that, the vet service itself was among the worst I have experienced. They did not even attempt to weigh him and just asked me what I thought for his health chart, mislabeled him as not microchipped when they didn’t even ask me, did nothing and said nothing about the health concerns I raised, and then proceeded to never follow up about the anti anxiety medication prescription they spoke to me about, even though I sent texts after to check. An absolute embarrassment of a company, and I would never use them or recommend them in my life.

Well...the company could improve by being a decent group and forewarning customers they were going out of business and giving us access to our pet records. I need my records for my animals now, but don't have access to them, no phone working on their end and no email reply. How truly disappointing especially after paying high prices for my pet care. People like this should really be ashamed of themselves. And they don't even make mention of it on their site.

Was a good experience at first and awesome vets! I signed a wellness membership and pay $110/ month. They stopped filling prescriptions and have no customer service number / way of contacting them. I can't make appointments which was the reason for the membership. I changed my card so they cannot keep charging / scamming me and filed disputes.

I was using BetterVets and loved my cat's doctor. Then, I got an email telling me they had merged with this company. When my cat was due for her yearly exam I scheduled an appointment about two months ahead. My vet was no longer with them, which made me sad, but I was ok with it. About a week before, my appointment was confirmed. Then the next day, I got a text telling me they didn't come to Center City Philly. Are you kidding me? They had the information all along and they just figured it out? If Better Vet could come here, why can't this Group?

Vet was great with my pet, but billing was confusing. Coupon wasn’t applied.

The vets doctors themselves were professional and seemed to know what they're doing but the company itself seems like a shady fly-by night outfit... I signed up for the Total Wellness plan and tried to cancel but they keep charging me. I've tried to escalate to a dead end... I'm looking into legal option DO NOT USE