Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
67 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Green Store is your one-stop green shopping destination for you, your home and everyone in the family. We carry organic, eco-friendly, sustainably and responsibly made green lifestyle products including organic bedding and towels, recycled glassware, eco-friendly safe cookware, eco-friendly school and lunch packing supplies and a huge assortment of organic baby products including organic baby clothes, organic baby bedding and organic and eco-friendly toys.
The Ultimate Green Store (theultimategreenstore.com) has 67 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
67 approved reviews, newest moderated first
Excellent customer service!! Wasn’t totally thrilled with the quality of the product we ordered. However, they seem like a wonderful company!
By Benjamin
Response from The Ultimate Green Store· May 4, 2018
Thank you for the nice words about our customer service. Please contact us if you would like to discuss any issues with your product.
Bought the medium firm telalay latex mattress and have been sleeping on it for approximately 3 weeks, there was no toxic smell and was able to sleep on it the same night. It is very comfortable but I recommend using a mattress pad. Customer service was professional and emailed me through out the whole buying and delivery process.
By Arleen
Response from The Ultimate Green Store· Apr 12, 2018
Hello Arleen- Thank you so much for your feedback and we are so happy you have ben happy with the mattress. It is designed to be comfortable without a mattress pad, but we always recommend using a mattress pad or protector to protect a mattress. Please let us know if you need any assistance with or have any questions about the organic mattress pads we carry.
Very knowledgeable customer service and great products.I have ordered from THe Ultimate Green Store several times, had one exchange issue due to size and had a very easy experience.
By D. M.
Courteous and fast
By EJ
My order was shipped promptly and got to me quickly, which is saying a lot since I live in Alaska! I was very impressed!
By Tricia
Overpriced merch & then hit me worth a shipping fee that was more than what the item cost. When I complained about the shipping, the item was taken out of the USPS system (cheaper rate) and shipped the more expensive rate hoping to justify the high rate. JMO that they are using the *green* name to promote overpriced goods. BTW what cost me over $20 could be purchased at BB&B for about $5
By St0ked
Response from The Ultimate Green Store· Apr 6, 2018
Hello- We are sorry that you did not have have a good experience regarding your ship price and we do welcome your feedback. We do ship any order over $75 for free and for orders under $75 that are a within certain dimensions, we ship UPS and our prices are based on the UPS calculator - we do not make any money on the ship charge. As to the price of the product you ordered, it is now a discontinued product by the manufacturer so there may be other sites that carry it at a discount on clearance but our price was based on the manufacturer's mandated price at the time you placed your order over a year ago and we do not violate manufacturer's policies. We are looking internally into what might have happened regarding USPS.
Sheets arrived damaged, but were replaced quickly. Love the sheets. soft, cozy & luxurious.
By RS
I love the concept of your store and I plan on purchasing more. The "standard " size pillow encasement from Holy Lamb organics was mislabed (I bought two, they were both labeled the same, but one was a queen).Anyway, my only complaint is the wrong size was sent, I have just dealt with it because we had just moved. Obviously not the Ultimate Green Store's fault, as it was mislabed from the manufacturer. *update: I am very impressed with this company. They promptly offered to reconcile the error even though it was the manufacturer’a mistake. I will definately stick with this great store! Thanks again!
By Tracy
Response from The Ultimate Green Store· Apr 5, 2018
Hi Tracy- Thank you for your gracious comments and we are sorry to hear you had a sizing issue. We have looked in our customer service box and do not see any communications from you. We pride ourselves in excellent customer service and very quick responses. We have looked at your order history and see that you ordered two standard size pillow protectors but we do not see any ordered for queen size. If the manufacturer mislabeled something, we want to make sure you get a replacement. Can you please email us at [email protected] to clarify. Thank you so much!
