Product appeared to have gotten frozen…
Product appeared to have gotten frozen in transport and delivery. Unlikely it will survive.
By Chuck
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
461 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
The Sill (thesill.com) has 461 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
461 approved reviews, newest moderated first
Product appeared to have gotten frozen in transport and delivery. Unlikely it will survive.
By Chuck
I received three very good looking trees, delivery time was great and they’re looking good so far planted outdoors in early spring.
By Luis
Excellent quality - a touch pricey
By Rob S.
Everything was great
By Linda
This was a business gift. The item delivered is what was shown online. Client like the gift. Just wished you could have more taller plants as options. Don't recall seeing that many.
By William J.
I ordered an orchid from The Sill for an employee who recently experienced a loss, and the entire experience was seamless from start to finish. Ordering was simple, and the plant arrived exactly as expected. I am especially impressed with the packaging. Orchids are delicate, and it was clear that great care was taken to ensure it arrived in perfect condition. Our employee even commented on how well it was packaged. Everything went exactly as planned, which meant a lot given the circumstances. I would absolutely order from The Sill again.
By Monica
Thank you for the replacement! Two times a charm, the olive tree is healthy and happy.
By Carrie
There was no card attached to my order in spite of my submitting one.
By Cait D.