The SillReviews of thesill.com

My plant arrived unhealthy. I sent an email but wasn't really happy with the response. I think if I'm not happy with the condition of the plant I should be able to return it or be issued a refund. Photos were attached to the original message.

Ordering was easy. However, the plants we ordered were in significantly worse shape than plants we ordered from a similar company/competitor. There was dirt everywhere as the plastic pots are just tied in plastic bags, and the plants were pretty beat up. The packaging was also difficult to open with large metal staples holding the boxes together. One of the plants we received has lost all but 3 leaves and I am not sure that it will come back. As well, unlike the other company we used which shipped everything already in decorative, self-watering planters, I have to pot everything myself. Only some of the plants I ordered offered decorative pots, and the pots I ordered from The Sill have still not arrived - 2 weeks since I received the plants, so the plants are sitting in plastic pots, some of which were cracked during shipping, so they do not hold water/moisture. Finally, for the 15 plants I ordered, we received 1 packet of fertilizer. Overall, not impressed and would not recommend.

I find it very telling that to leave a review I have to go to third party sites, but so be it. I left a review on Shop but will also share my feedback here. I bought an orchid in April. Here are the issues. First, the turquoise color in the photo is NOT the color of the bloom. It was artificially infused. Very deceptive since this isn't in the details. I recently found this out because the plant has had a second set of blooms and it's more of a purple striped phalaenopsis. There is ZERO turquoise in the actual plant. The $19 charge for the pot in addition to the shipping brings the total to $83 for a common orchid, and, half the blooms were damaged during shipping. I gave one star because the pot was intact and one star because the plant lived and gave me a second bloom (with the help of orchid food). I will not shop from The Sill again and will not recommend it to others.

I specifically asked for my order to be shipped on a certain date so it would not show up while I was away on travel. Those instructions were ignored and the item was shipped anyway, and it sat on my porch for three days. The plant has turned many leaves yellow. It's not doing well and I'm very disappointed with how expensive this plant was. I'm hoping you'll honor your guarantee and send me a new one.

My pot arrived shattered. :(

Plants arrived broken, blooms mostly fell off, and some leaves were spotted and looked diseased. I ordered two high dollar rose bushes, they shipped them together, placing one upside down on top of the other. :( There were broken stems, blooms were everywhere, the plants do not look healthy. They crammed two plants into one box but sent a much smaller plant alone in a box the same size. Reached out to customer service with pictures and they advised me to prune the bush, and it SHOULD come back after the trauma of shipping. Never mind the poor health quality of the plant. I'm stuck with two possibly diseased plants with broken stems and lost blooms. I expected high end products with the pricing. Don't waste your money, just go to a local nursery.

I was not happy to have my order shipped in multiple packages and at different dates as this was a gift. I won't be using this website again.

I paid for this because I wanted a plant that came well potted and ready to go. Unfortunately I got a plant that is terribly planted and growing at a bad angle, I’ll have to redo it and the plant is suffering. Very upset.