Your plants are overpriced and the…
Your plants are overpriced and the packaging traumatizes the plants. I'm sorry, but I won't be purchasing from you ever again.
By Whitney
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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461 reviews
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Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
The Sill (thesill.com) has 461 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 77 reviews with 1 star · Clear filters
Your plants are overpriced and the packaging traumatizes the plants. I'm sorry, but I won't be purchasing from you ever again.
By Whitney
Ordered a fig tree and some soil and the soil was placed ON TOP of the tree leaves, crushing and damaging all of the baby ones
By Ayumi S.
Two expensive plants arrived with broken and shattered pots. One plant was stuffed into the pot with wet paper so that it could not be removed. A 4-year old could have done better. The quality has really slipped. Not using anymore. C King
By Recent B.
Expensive plants arrived crispy and dead, these should not be sent as a ground shipment. These sat at a hub somewhere for 3+ days and when they finally arrived all Of the dirt was out of the pots and in the box. Had to try to get all the dirt and the roots readjusted. Either way these pricey plants are toast. I would advise against ordering
By Lesley J.
This was a gift and was received much later than anticipated. Two plants were ordered and they arrived separately. The Fern was in poor shape. Disappointing. Wanda
By WANDA
Delivery was so messy. The box did not have clear instructions on which was is up. Dirt littered through our hallways and apartment. Will have to buy new dirt to replace what delivery workers spilled everywhere.
By Megan
This was a gift. The gift card was missing. This created confusion for the gift recipient, who had just list her brother. Confusion was not helpful! You delivered the plant food several days before the plant. This also created confusion. Thus, delivery was not good!
By Mimi B.
Plant was damaged sent picture. Out of stock Will get refund need to confirm that refund came through
By Marie