the chat was helpful and they customer…
the chat was helpful and the customer service has been great!
By Bryce
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Explore Premium Saunas Leading sauna retailer in the USA. Our expertise is in the traditional Finnish saunas, but we also offer options for infrared sauna goers and steam sauna creation. Our educational resources can be found on our Youtube channel which goes by the same name The Sauna Heater. We help people build better saunas!
The Sauna Heater (thesaunaheater.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
314 approved reviews, newest moderated first
the chat was helpful and the customer service has been great!
By Bryce
The Sauna Heater was very responsive and easy to work with. They were able to accommodate my shipping time line I needed. Great job SH.
By CJ B.
Lots of good information on the webpage
By Ian B.
the sauna heater es maravilloso
By Alicia T.
Great help over the phone. Speedy shipping
By Karl
Staff told me what replacement part I needed and shipped it fast
By John B.
Working with the Sauna Heater staff was a pleasure. They were very helpful in determining which heater was ideal for my space and addressed all of my concerns regarding my sauna build. They ensured I received the best possible price and the communication was great from purchase to delivery. Making an expensive purchase like this can be very difficult, but rest assured, you’re in good hands with The Sauna Heater staff. Thanks everyone!
By Bryon M.
Amazing to deal with
By Austin B.