The Sauna HeaterReviews of thesaunaheater.com

Response from The Sauna Heater· Aug 10, 2026

Hi Jerry, thanks for flagging this, and I'm glad we were able to connect over the phone and get it sorted for you. For clarity, our checkout doesn't select a payment method for you; the card that appeared was the one saved in your browser or express checkout (like Shop Pay), which auto-fills the card on file. We understand how that catches people off guard, and we're always happy to help redo a charge onto the right card. Happy sauna bathing!

Response from The Sauna Heater· Nov 13, 2025

Hi John, I’m really sorry for the frustration this has caused. We’re actively working to prevent bookings from outside the US, and unfortunately, this one slipped through before our system was updated. Currently, especially during our busiest season, our sauna experts must remain fully focused on supporting our existing US customers and the individuals who are building with the products we sell. Furthermore, we lack the proper knowledge of UK building regulations, electrical requirements, and installation standards — and we never want to provide advice that could be incomplete or unsafe. Since we operate exclusively in the US, we felt it was more responsible to refund you than to take your money for guidance we can’t stand behind. We genuinely appreciate your support of our YouTube channel, and I understand the disappointment. If we ever expand our consulting services internationally, you’ll be the first to know. Sincerely, Veeti Founder The Sauna Heater

Response from The Sauna Heater· Oct 1, 2025

Hey Jon, We're sorry to hear that you're having trouble with your sauna getting too hot (the top temperature cutout not working, as you mentioned). I see that our team has been working closely with you in this case. We think the bottom line reason your sauna temperature keeps rising, especially during the summer, even after the heater reaches your set temperature: Your sauna heater has a large rock capacity -> heating elements heat the rocks, which then, in turn, radiate the heat to the sauna. This means that even though the heater turns off when your desired temperature is reached, the rocks can continue to release heat into the sauna. Moreover, especially during warmer summer days, the sun shining through your large front windows doesn't cool the sauna down. We would recommend just setting the top temperature a lot lower than your desired temperature. We do think that this way you should be able to find the sweetspot, that produces just the amount of heat you desire from your sauna sessions. You can feel free to email / call / message us anytime you need help with your sauna, and we will get back to you asap as you know. Wishing you the best of löyly, Veeti

Response from The Sauna Heater· Sep 17, 2025

Happy to help Chuck! Hope the 2 stars are for 2 thumbs up! 😅