Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
161 reviews
therugdecor.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
therugdecor.com is listed under Decoration & Interior in Tampa, Florida.
therugdecor.com (therugdecor.com) has 161 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
161 approved reviews, newest moderated first
Great communication. Beautiful rugs!
By Nancy W.
Response from therugdecor.com· Apr 14, 2026
Thank you so much for your kind words! It truly means a lot to us, and we appreciate your support. We look forward to serving you again in the future!
I have bought multiple rugs from Rug Decor and have been pleased with each one. They are very responsive to questions a the shipping time is reasonable especially if it is in stock.
By Beth T.
Response from therugdecor.com· Apr 14, 2026
Thank you so much for your continued support — it truly means a lot to us! We are glad the shipping experience met your expectations. Your trust in ordering multiple rugs from us is deeply appreciated.
I am very pleased with the customer service I received from this company. They are very professional and prompt with a questions you may have. I highly recommend them and will be doing further business with them in the future.
By Lori
Response from therugdecor.com· Apr 6, 2026
Thank you so much for your kind words! We’re truly glad to hear that you had a positive experience with our customer service.
I received a high-quality, gorgeous rug at a reasonable price - right on time. The color and pattern were not exactly as pictured. However, I am happy and would recommend The Rug Decor.
By Linda J.
Response from therugdecor.com· Apr 4, 2026
Thank you so much for your kind words! We really appreciate your recommendation and look forward to serving you again in the future!
I am so happy with my rug! I was looking for ages for a rich, teal or turquoise wool area rug to go in my library. I ordered a sample from TRD first, so knew the color, weave, and materials I would be getting. It took about 7 weeks to get my 6x9 foot rug, and when I inquired about the status around week 4, they answered promptly. Fantastic experience and will be ordering again!
By customer
Response from therugdecor.com· Apr 4, 2026
Thank you so much for your wonderful review! We’re also glad the sample helped you feel confident in your choice and that our team could assist you along the way. Handmade rugs do take time, so we really appreciate your patience and understanding throughout the process.
Beautiful rugs, this was my 3rd purchase from them and each time they delivered what was promised. They had just what I was looking for in color and style and I received it as they mentioned on the website. Will buy again from them as they have reasonable prices.
By holly
Response from therugdecor.com· Apr 4, 2026
Thank you so much for your continued trust and support — it truly means a lot to us! We’re honored to be a part of your third purchase and are thrilled to hear that each experience has met your expectations.
The rug is exactly as I ordered and is excellent quality. The rug shipped from India and took a couple weeks to arrive which is expected. My one quibble is the rug was folded for shipping and the crease is not relaxing as quickly as I would have preferred. Over all I’m very happy with my purchase and would definitely buy from Rug Decor again. They have an outstanding selection.
By Stephanie
Response from therugdecor.com· Apr 4, 2026
Thank you so much for your thoughtful review! We’re delighted to hear that the rug matched your expectations and that you’re happy with the quality and selection.
Processed the entire cost of the rug order to my card and never delivered. Ordered Jan 2 got refund in the past few days. You get no delivery info without pressing them then you get the run around while they’re using your money for their business in my experience. Just received your reply. Too bad this site is worthless. Would you like to reveal our emails and timelines? So, then let’s focus on your complete lack of transparency with customers regarding their orders! Always stringing us along. The LAST one before YOU cancelled makes excuses because of INDIAN Holi festivities. B please.
By Sandra C.
Response from therugdecor.com· Mar 17, 2026
Hi Sandra, We’re sorry to hear about your experience and appreciate you bringing this to our attention. As mentioned on our website, all of our rugs are handmade to order, with a production timeline of approximately 30–60 days. We cannot start making the rug until we receive the full payment. These are crafted from scratch by artisans, which is why they require this lead time. We had also shared the expected shipping timeline with you during the process. Your order was completed within this timeframe; however, we understand that you chose to cancel at that stage. The rug is currently ready with us. We always strive to maintain transparency and keep our customers informed throughout the process. If there’s anything further we can do to assist or resolve this for you, please feel free to reach out to us directly—we’d be happy to help. Best regards, Team The Rug Decor
